How long will it take for the requested pharmaceuticals to reach me?
The lead time for procurement varies by product. Please refer to the specific delivery date provided in your 'Quotation Response.'
Transparency of Delivery Information and Variability Factors
How to Check Your Delivery Date
After you submit a quotation request, we verify the stock status with our suppliers and provide an 'Estimated Lead Time.' You can find this information on the details page of your 'Quotes' history.
Why Lead Times Vary by Product
In-stock Items: If the product is in our warehouse or a partner facility, shipment preparation will typically be completed within a few business days after payment confirmation.
On-Request Items: For products that must be sourced directly from the manufacturer, it may take 1 to 2 weeks (or longer for certain items) for the stock to arrive at our facility.
Rare or Cold-Chain Items: Products requiring specialized procurement channels or high-performance thermal packaging (e.g., va-Q-tec) may require additional adjustment time.
Important Considerations Regarding Delivery
The Starting Point: Please note that the lead time is calculated from the 'Date of Payment Confirmation,' not from the date the quote was requested.
Fluctuation Risks: Due to potential drug shortages in the global market, delivery may occasionally be delayed or the product may become unavailable after the quote is issued. In such cases, we will immediately update you via Messages.