Showing all 39 questions under this category.
The 'My Account' page is your central hub for managing your email address, password, and membership status. Please follow the steps below based on the device you are using.
Click the 'Person/User Icon' (the furthest one on the right in the header icon row).
From the dropdown menu or via the 'My Page' dashboard, select 'My Account.'
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner.
Select 'My Account' (or the account settings within the 'My Page' menu) from the list.
Update Login Credentials: Change your registered email address (Login ID) or update your password to maintain account security.
Membership Status: Review your current registration category, account permissions, and any applicable expiration dates.
Notification Preferences: Manage how you receive automated system alerts and administrative emails.
You can create your 'synapse' account via the 'Sign up' menu on the official website (https://synapse.net). The process is structured to ensure a secure professional environment.
The 'Shipping Addresses' section allows you to manage multiple delivery locations for your orders. Please follow the steps below based on your device.
Click the 'Person/User Icon' (the furthest one on the right in the header row).
Select 'Shipping Addresses' from the dropdown menu.
Note: You can also access this via the direct link on your 'My Page' dashboard.
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner.
Select 'Shipping Addresses' from the menu list.
Add or Edit Addresses: Register new delivery destinations or update existing contact details and physical addresses.
Default Settings: Designate your most frequently used address as the primary destination for faster checkout.
International Shipping Readiness: Ensure all address information is accurately entered in English (Roman alphabet), which is essential for seamless international transit and customs clearance.
The 'Members' section allows you to verify and manage information for all users linked to your corporate account. Please follow the steps below based on your device.
Click the 'Person/User Icon' (the furthest one on the right in the header row).
Select 'Members' from the dropdown menu.
Note: You can also access this via the side menu within the 'My Page' dashboard.
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner.
Select 'Members' from the menu list.
Member Directory: Review a complete list of users who belong to your organization and have access to the platform.
Role & Permission Verification: Monitor the specific roles and access levels assigned to each team member to ensure secure operations.
Account Collaboration: Manage the organizational structure to enable the sharing of quotation requests and order statuses among team members.
No. To ensure the safety and integrity of pharmaceutical distribution, 'synapse' is a restricted B2B platform exclusively for Licensed Wholesalers and Healthcare Professionals.
If you have lost or forgotten your 'synapse' login password, you can easily reset it by following these steps.
You can view and edit your registered information at any time via the 'My Account' page after logging in.
Most basic profile details, such as contact information, job title, and notification settings, can be updated instantly by the user.
To ensure the security and integrity of pharmaceutical transactions, users are restricted from manually changing core information, such as Company Name or Submitted License Data.
If you need to update restricted information, please contact our Customer Support team directly for assistance.
The 'auth.failed' error indicates that the email address or password provided does not match our records. Please follow this troubleshooting process to regain access to your account.
Email Address: Ensure there are no extra spaces and that you are using the correct case (uppercase/lowercase).
Password: Check if your entry meets the following mandatory security requirements:
If you are certain the information is correct but still cannot log in, please perform a manual reset:
If you do not receive the reset email or continue to encounter the error, please try clearing your browser cache or contact our Customer Support directly for technical assistance.
You can manage your shipping information at any time through the Shipping Address Management menu within your 'My Page' dashboard.
Changes to Confirmed Orders: Updating your profile does not automatically change the address for already submitted RFQs or confirmed orders. If you need to redirect an active transaction, you must contact your representative immediately via the 'Messages' function after updating your address.
Accuracy of Information: To ensure smooth international customs clearance and delivery, all address details, phone numbers, and recipient names must be entered accurately in English (Roman alphabet).
You can update your login email address via the Account Settings within your 'My Page' dashboard.
You can update your password at any time via the Account Settings within your 'My Page' dashboard.
After logging in, navigate to 'My Page' and click on 'My Account.'
Click the 'Change Password' link.
For security verification, please provide the following:
To maintain high account security, your new password must meet the following complexity criteria:
Yes. Registration and purchase for personal importation by Doctors or for personal use by Patients are permitted. However, due to the nature of pharmaceutical products, strict legal requirements and credential verifications are mandatory.
Industry Type: Even when registering as an individual physician or a patient, please select 'Doctor' as the industry type to ensure the process aligns with professional medical oversight.
The customs and health authorities of the destination country typically require the following documents for clearance:
Regulations regarding the personal importation of pharmaceuticals vary significantly by country. Due to potential restrictions on unapproved drugs or quantity limits, we strongly recommend that you consult with your local health and customs authorities to verify import eligibility before initiating a transaction.
Yes. In addition to the prescription, a copy of the attending physician's Medical License is mandatory.
In the international distribution of pharmaceuticals, both documents must be verified as a set to ensure maximum product safety and regulatory compliance.
Prescription: Serves as official proof of the 'treatment instructions' for a specific patient.
Medical License: Serves as official proof that the person issuing those instructions is a 'legally qualified medical professional.'
Verification of Authenticity: To guarantee that the prescription is genuine and issued by a licensed authority.
Compliance with International Regulations: Customs and health authorities in the destination country typically require proof of the physician's credentials to grant an Import Permit.
Safety Protocols: This requirement is based on strict safety management protocols designed to prevent the unauthorized supply of prescription-only medicines to non-professionals.
The 'Company Information' section is where you manage your official corporate name, address, and contact details, which serve as the primary data for billing and international shipping. Please follow the steps below based on your device.
Click the 'Person/User Icon' (the furthest one on the right in the header row).
Select 'Company Information' from the dropdown menu.
Note: You can also access this via the side menu within the 'My Page' dashboard.
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner.
Select 'Company Information' from the menu list.
Core Corporate Data: Official company name, authorized representative, and Industry Type (e.g., Hospital, Wholesaler, Doctor).
Contact & Address Details: Registered head office address and primary telephone numbers used for trade documentation.
Uploaded Credentials: Review and manage uploaded verification documents, such as your Medical License or business permits required for pharmaceutical transactions.
The verification code sent via the 2FA email is valid for 30 minutes from the time of issuance (transmission).
To ensure account security, any code older than 30 minutes will automatically become Invalid. If you receive an error message after entering the code, it is highly likely that the session has timed out.
Return to the login screen and re-enter your User ID and password to initiate a new session.
Check your email for the newly issued verification code and enter it promptly.
If you have requested multiple codes within a short timeframe, the system will only recognize the most recent code sent to your inbox. All previous codes are instantly invalidated upon the generation of a new one.
You can complete your registration easily by following the steps below. Once your initial registration is finished, you can immediately begin placing Requests for Quotes (Estimate Requests).
While you can request estimates immediately, official pharmaceutical orders (Order Placement) require verification of your legal credentials.
When to Register: You can upload your credentials at any time after the initial sign-up via the 'Company Information' section in 'My Page.'
Required Documentation: Please upload a digital copy of your Medical License or relevant business permit. Verification is mandatory to ensure compliance with international pharmaceutical laws.
Login failures are typically caused by mismatched credentials or forgotten account details. Please follow the troubleshooting steps below based on the specific issue or error message you encounter.
This indicates that either the Email or Password entered does not match our records.
Account Lockout:
For your protection, multiple consecutive failed attempts may result in a temporary account lockout. If this occurs, please wait a few minutes before trying again.
Password Integrity:
When resetting your password, we strongly recommend choosing a unique password that is not reused across other websites to ensure maximum security for your pharmaceutical transactions.
If you cannot find the 2FA verification email, it may be due to email server filtering or storage limitations. Please follow these troubleshooting steps in order.
Automated system emails are sometimes flagged by security filters and redirected to 'Spam,' 'Junk,' or 'Promotions' folders.
Search Tip: Look for emails from the sender domain: noreply@synapse.net.
Corporate email servers or ISPs may block automated system emails at the gateway level.
Recommended Action: Add @synapse.net to your 'Safe Senders' list or ask your IT department to permit (whitelist) incoming emails from this domain.
If your cloud storage (e.g., Gmail, Outlook) or your device's memory is full, you will be unable to receive new messages.
Solution: Delete unnecessary emails or files to free up space, then attempt to log in again.
If the code still does not arrive after performing the steps above, or if you suspect your registered email address is incorrect, please contact us via the Inquiry Form with the following information:
Your account ID for this platform is the Email Address you provided during registration. Depending on whether you have forgotten the address itself or are encountering a password mismatch, please follow the recovery flows below.
If you cannot identify which email address you used, our administrative team must verify your identity to protect account security.
Solution: Please contact us via the Inquiry Form with your Full Name and Organization Name (Hospital, Clinic, or Company). Our support representative will assist you once your identity is confirmed.
If this message appears, your email address is likely correct, but the Password does not match.
Solution: Click the 'Forgot your password?' link on the login screen to reset your password.
The ability to edit information is limited based on the nature of the data and the Permissions (Role) assigned to your account to ensure security and compliance.
Fully Editable: You can update 'My Account' (Password, etc.) and 'Shipping Addresses' at any time.
Partially Restricted ('Company Information'): Within your corporate profile, you may only edit your 'Industry Type' and 'Contact No.' Official company names and registered addresses require administrative verification for security reasons.
Administrator: Users with Admin rights can manage the 'Members' page, including removing members or changing their assigned Roles.
General User: These users cannot modify organizational settings or information belonging to other members.
Changes to your preferred Currency are linked directly to your account's financial settings and must be handled by our system administrators.
To Change Company Name, Address, or Currency: To maintain the integrity of our contracts and ensure secure shipping, please contact us via the Inquiry Form with your requested changes. Our support team will process these after identity verification.
To Change Your Permissions (Role): Please contact your internal 'Administrator' user to request a change in your access level.
If you are not receiving our emails, it is likely due to your email service's security settings or storage limitations. Please review the following three checkpoints.
Automated system emails are frequently redirected to 'Spam,' 'Junk,' or 'Promotions' folders by incoming mail filters.
Search Tip: Search your entire mailbox for noreply@synapse.net.
Corporate email servers and certain providers may block emails from unknown domains at the server level.
Recommended Action: Add @synapse.net to your domain whitelist (Safe Senders List) to ensure our system notifications are permitted.
If your cloud storage (e.g., Google Storage for Gmail, Outlook) or your physical device memory has reached its limit, the receipt of new emails will be suspended.
Solution: Delete unnecessary data or old emails to free up space, then try the request again.
If the steps above do not resolve the issue, or if you are unsure which email address you registered with and cannot log in, we will verify your status manually. Please contact us via the Inquiry Form with the following details:
Yes, we have licensed pharmacists on-site at all times during business hours. In accordance with the Pharmaceuticals and Medical Devices Act (PMD Act), our highly specialized pharmacists strictly oversee the quality control and sales management of all products.
We maintain a system where a licensed pharmacist is always present at our authorized pharmaceutical sales locations to supervise the proper use, handling, and storage of all medications.
Quality Assurance (QA): From receipt to dispatch, pharmacists provide professional oversight of temperature monitoring, expiration date verification, and physical integrity checks.
Drug Information (DI) Services: Our pharmacists provide accurate technical information regarding adverse reactions, contraindications, and other specialized inquiries, ensuring professional-grade information management.
Regulatory Compliance: They ensure rigorous adherence to reporting obligations to regulatory authorities and the maintenance of sales records as required by law.
Verification of Credentials: Further details regarding our licensed status and professional management structure are available in the 'Company Information' section of our platform.
Global Handling Standards: Even in international transit, all products are handled under the supervision of our pharmacists to ensure compliance with global pharmaceutical regulations and appropriate handling standards.
Our various sales permits and registration certificates are publicly available on the 'Company Information' page.
Access the 'Company Information' page via the link in the footer menu at the bottom of any page.
Navigate to the 'Licenses' section to view original copies (PDF/Image) of our official certificates.
Pharmaceutical Sales Business License (Human Medicines)
Veterinary Wholesale Sales Business License
General Sales Business of Poisonous and Deleterious Substances Registration
License for Sales and Leasing of Specially Controlled Medical Devices
Evidence for Customs Clearance: If local regulatory bodies (Customs or Health Authorities) require proof of your supplier's qualifications during the import/export process, please present this page or download the PDF copies as official evidence.
Verification of Validity: All certificates display their respective expiration dates, ensuring you can verify that our status is active and maintained in compliance with current laws.
Your submitted license documents are reviewed sequentially by our licensed pharmacists and compliance officers. Approval typically takes 2 to 3 business days after the upload is complete.
Submitted: The state immediately after you have uploaded your documents.
Under Review: Our specialized staff is verifying the document's validity, expiration date, and consistency with your registered information.
Approved: Once approved, the license information is officially reflected in your account.
If documents are illegible, insufficient, or expired, the status will be marked as 'Rejected.'
Notification: You will receive an email at your registered address detailing the issue and providing instructions for resubmission.
Next Steps: Please review the email and upload the corrected documents accordingly.
If you have not received a notification, there may be a network issue or the email might have been filtered into your spam folder.
Internal Check: Go to the Messages page on the platform to see if there is any direct correspondence from our support team.
Direct Inquiry: If you still cannot confirm your status, please contact us via the Inquiry Form with your Company Name.
You can monitor the real-time status of your uploaded documents directly on the Licenses management page.
On PC: Click the user icon at the far right of the header and select 'Licenses.'
On Smartphone: Tap the menu button (three-bar icon) at the top left and select 'Licenses.'
The page will display a list of your uploaded documents along with one of the following statuses:
Pending / Under Review: The document was received successfully and is currently being verified by our staff.
Approved: Verification is complete, and the license is officially accepted.
Rejected: The document was not accepted due to discrepancies. You will receive a separate email with specific details.
If you do not see the documents you believe you uploaded, the transmission may have failed due to a connection error or timeout during the upload process.
Solution: Please attempt to upload the files again using the 'Submit licenses' button.
Check: Ensure your file size is under 5MB and the format is PDF, JPG, or PNG.
While customs clearance is determined on a case-by-case basis, insufficient detail in a Physician Letter significantly increases the risk of shipment seizure or delays. In practice, documentation that reflects 'personal import by the patient under the physician's supervision' tends to clear customs more smoothly than 'import by the physician for stock.'
Based on international personal import policies (such as the US FDA's Personal Importation Policy), the following details are practically essential:
Patient Information: Full name, address, date of birth, and clinical diagnosis.
Medical Necessity: A clear explanation of why domestically available alternatives are insufficient or inappropriate for this specific patient.
Statement of Supervision: An explicit statement that the imported medication will be used under the direct supervision of the signing physician for the treatment of the specified patient.
Product Details: Accurate brand name, active ingredients, dosage, administration instructions, and the quantity to be imported (typically limited to a 90-day supply).
Safety Commitment: A statement confirming that the physician has verified the safety of the medication and will take responsibility for monitoring and responding to any adverse reactions.
Signature & Contact Details: The physician's original signature, professional letterhead of the medical institution, and a direct contact phone number.
The 'Patient-Led, Doctor-Supervised' Framework: Most customs authorities prefer the logic that the patient is importing the medicine for their own life-saving treatment, with the physician acting as the professional overseer. Framing the request as 'importing for clinic stock' often triggers stricter commercial regulations.
Accessing Templates: If you require a specific template or sample draft, please contact us via Messages and request a 'Physician Letter Sample.' We can provide a structured draft based on successful practical examples.
We apologize, but you must register for an account to purchase products or request quotations. All transactions on our platform are managed through a membership system.
Due to the specialized nature of pharmaceutical products, strict distribution management is required. We maintain a membership-based system to ensure thorough traceability (tracking what was delivered, to whom, and when).
Quotation amounts, transaction history, and tracking numbers contain highly sensitive data. A secure, personalized My Page environment is necessary to protect and manage this information.
Free Quotation Requests: There are no registration or annual fees. You can request quotes at any time for free.
Simplified Re-ordering: Quickly purchase items bought within the past year via the 'Purchase Now' feature without requesting a new quote.
Dedicated Support: Access direct communication with our specialized staff through the integrated messaging system.
Click the 'Sign up' button on the home page and enter the required information to create your account. Once registration is complete, you will immediately have access to request quotes on all product pages.
As a general rule, shipments can only be sent to the official addresses of medical institutions, research facilities, or other organizations registered on your 'Licenses' page. Delivery to private residences is not permitted, except in specific cases where local national regulations or direct-to-patient protocols apply.
Based on GDP (Good Distribution Practice) and international import regulations, we are obligated to ship only to locations where a 'qualified recipient' (licensed professional) is present. Therefore, shipping is restricted to locations that have been registered, reviewed, and approved under the Licenses section of your account.
Exceptions may be made only in certain countries or regions where 'Direct-to-Patient (DtP)' shipping based on a valid prescription is legally recognized and compliant with local pharmacy laws.
If you wish to add a new medical institution or facility as a delivery destination, you must first register the new license information and submit the address details via the [Licenses] page. Once our team has reviewed and approved the documentation, it will become selectable during the quotation process.
Verify Import Regulations: Restrictions on personal imports and required documentation vary significantly by destination country. If you are uncertain, please consult us via Messages regarding local regulatory conditions before requesting a quote.
Precise Recipient Details: To prevent misdelivery within a large facility, always ensure that the facility name, department name, and the name of the responsible individual are accurately provided in the shipping details.
Submission of documents is not required at the initial sign-up stage. However, to ensure the secure and legal distribution of pharmaceuticals, valid licensing is mandatory to unlock transaction features.
Registration can be completed using only basic information, such as your name, company name, and email address.
To access the following professional features, you must upload a 'Pharmaceutical License' (or equivalent official certification) and receive administrative approval:
These requirements are strictly enforced to maintain international regulatory compliance and to guarantee the integrity and safety of the pharmaceutical supply chain.
This message indicates that the Email Address you entered is already registered as an active account in our system. Please follow the resolution flow based on your situation.
Our system does not allow multiple accounts to be created with the same email address. If you have previously completed a trial or full registration, you must use that existing account.
Solution: Go to the login screen and click the 'Forgot your password?' link. If the address is registered, you will receive a password reset email, allowing you to regain access immediately.
Even if you don't remember signing up, another member of your organization may have already registered using that specific email (or a shared company address).
Solution: We can verify the registration details (such as the registration date and associated company name). Please contact us via the Inquiry Form with your Full Name and Organization Name.
Search Your Inbox for Past Correspondence: Search your email history for keywords such as 'synapse.net' or 'noreply.' If the address is already registered, you should find a previous confirmation or notification email, confirming your account's existence.
Membership registration and ongoing system usage for 'synapse' are completely free of charge. There are no registration fees or annual dues.
There is absolutely no cost associated with creating an account (Sign-up), searching for products, or submitting a Request for Quote (Estimate Request).
You are only responsible for payment once a formal Order is placed and the transaction is finalized. These costs consist solely of the product price and related shipping/logistics expenses.
There are no hidden costs, such as monthly subscription fees or account renewal charges, required to maintain your active status on the platform.
By registering for a free account, you gain immediate access to our latest pharmaceutical database and the ability to obtain detailed pricing through our estimation system. You can begin your market research with zero financial risk. We invite you to experience the platform by clicking 'Sign up.'
Yes. In strict accordance with relevant laws and regulations, we hold all the following sales licenses and registrations. We guarantee safe distribution by complying with all legal requirements for handling pharmaceuticals, medical devices, and poisonous or deleterious substances.
License No.: No. B12362 (Pharmaceutical Sales Business License)
Verification: A copy of this license can be viewed under the 'Company Information' section on our platform.
License No.: No. I-1774 (Veterinary Wholesale Sales Business License)
Registration No.: No. 24H00096 (General Sales Business of Poisonous and Deleterious Substances)
License No.: No. 24N00253 (License for Sales and Leasing of Specially Controlled Medical Devices)
Legal Compliance: We operate under the Pharmaceuticals and Medical Devices Act (PMD Act) as established by the Ministry of Health, Labour and Welfare and the Ministry of Agriculture, Forestry and Fisheries. Our operations are overseen by licensed pharmacists and specialized staff to ensure rigorous quality and sales management.
Support for Customs Clearance: By presenting these licenses to customs authorities and regulatory agencies during import/export inquiries, we facilitate a smoother and more reliable clearance process.
In the context of 'synapse,' Licenses refer to the official business permits issued by national regulatory authorities (such as the Ministry of Health, Labour and Welfare in Japan or the FDA/EMA in other regions). These are mandatory for the proper and safe handling of pharmaceuticals and medical devices.
The distribution of pharmaceuticals is strictly regulated by law, requiring appropriate licenses based on the specific role of the business (manufacturing, importing, or selling). Key examples include:
Required for wholesaling pharmaceuticals to medical institutions or other authorized distributors.
Required for the production or final packaging/labeling of medicinal products.
Required to legally import pharmaceuticals from overseas and distribute them within a specific domestic market.
Required for pharmacies or hospitals to dispense and prescribe medications directly to patients.
Because pharmaceuticals directly impact human life, global trade is legally permitted only between 'Authorized Entities' who possess valid qualifications.
By verifying that every user on 'synapse' holds the appropriate licenses, we ensure strict compliance with international laws.
This process is vital for:
Preventing the infiltration of counterfeit medicines.
Building a secure and transparent supply chain.
Guaranteeing the integrity of the products being traded.
The required documents for pharmaceutical trading are strictly categorized based on your 'Country' and 'Business Type' (e.g., Wholesaler, Hospital, Pharmacy). Please follow the steps below to identify the exact documents required for your organization.
Go to the Licenses submission page and click the following link:
Verification Link: 'View: Table 1 - List of documents to be requested at the time of inquiry'
This link contains the most up-to-date matrix of required documents based on the legal regulations of each country.
While specific requirements vary, representative documents typically include:
Wholesaler: Wholesale Distribution Authorization (WDA) or equivalent.
Hospital / Pharmacy: Facility Establishment Permit or a license for dispensing/prescribing medications.
Manufacturer: Manufacturing License or GMP Certificate.
Language: Documents should ideally be in English or the official language of the issuing country.
Validity: The documents must be current and within their expiration date.
Consistency: Ensure the Organization Name and Address on the document exactly match the information registered on our site.
If you have reviewed 'Table 1' but remain unsure which specific document from your country applies, please contact us via Messages or the Inquiry Form. Be sure to specify your Country and Business Type.
The bank account details for your transfer are provided in the 'PI (Proforma Invoice)' issued after your order is confirmed.
Please open the PI (PDF format) which is either attached to the automated email sent upon order completion or available for download from your 'Orders' (Order History) page.
Look for the 'Bank Information' or 'Payment Instructions' section within the PI. This section contains the Bank Name, Branch, Account Number, Account Name, and the SWIFT Code required for international wire transfers.
If you did not receive the email or are unsure how to download the document from your My Page, please contact us immediately via Messages. Our representative will resend the account information directly to you.
Transaction Fees: Please ensure that the full invoiced amount is remitted. All bank transfer fees (including intermediary bank charges) are the responsibility of the customer.
Include Your Order Number: For the fastest verification, please include your 'Order No.' in the sender's reference field of your bank transfer.
We apologize, but account registration is mandatory to use the 'Request Quote' service. We do not provide quotations to guest users.
A quotation on our platform is not a mere display of fixed list prices. It is a 'Personalized Response' that reflects the latest manufacturer stock, current market rates, and specific logistics costs. To securely store and manage these tailored results in your My Page (Quotes), an account is required.
Sourcing pharmaceuticals often requires ongoing coordination with our specialists regarding specifications or delivery timelines via our Messages feature. Membership allows us to maintain a consistent history of your inquiries, ensuring smooth and professional consulting.
Once your registration is complete, the 'Request Quote' button on each product page will become active. Requesting a quote is entirely free of charge, and you have full discretion to decide whether to proceed with an order after reviewing the response.
Privacy Protection: Your registered information is strictly managed and used exclusively for the purpose of quotation responses and shipping coordination.
If You Just Want to Know the Price: Registration takes only a few minutes and incurs no costs. We encourage you to create an account and feel free to send us your request.
If you have received the authentication email but the process fails, the most common cause is the 'Expiration of the Verification Code.' Please follow the troubleshooting flow below to resolve the issue.
Verification codes are security-sensitive and remain valid for only a few minutes. If too much time has passed since the email was sent, the code will expire. Please return to the login screen, restart the 'Log In' process, and enter the newly issued code immediately.
Single-Byte Characters: Ensure you are entering digits in half-width (alphanumeric) format.
Check for the Latest Email: If you requested a code multiple times in a short period, ensure you are entering the code from the most recent email. Older codes are automatically invalidated once a new one is requested.
If the email does not arrive within a few minutes, please check your Spam/Junk folder or ensure that your mail server is configured to permit emails from our domain (e.g., @kosei.com).
If the steps above do not resolve the issue, your account may be temporarily locked for security reasons, or there may be a system synchronization error. Please contact us via the Inquiry Form with your full name and registered email address, and our technical team will assist you.
To access the platform using your registered account, please follow the steps below.
By checking the 'Remember Me' box, your browser will retain your login credentials for future visits.
To ensure the safe and legal transaction of pharmaceuticals, you can upload your latest licenses through your account settings. Please follow the steps below according to your device.
On PC: Click the user icon at the top right of the screen (header) and select 'Licenses' from the menu.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left of the screen and select 'Licenses.'
Click the 'Submit licenses' button on the page to upload and send your files.
The combination of required documents varies depending on your business type (wholesaler, hospital, pharmacy, etc.) and your country.
How to Verify: Click the link on the page titled 'View: Table 1 - List of documents to be requested at the time of inquiry' to review the specific list of documents required for your category.
Validity: Please ensure that all submitted documents are currently valid and have not expired.
File Formats: Prepare clear scans or photos in PDF, PNG, or JPG format.
Approval Process: Once uploaded, your documents will be reviewed by our licensed pharmacists and compliance team. Please allow a few business days for the approval process to complete.