Showing all 26 questions under this category.
Once you have received and approved your quotation, you can finalize your Online Order directly through the platform by following these steps.
We (the shipper) handle the creation and arrangement of all necessary invoices. You do not need to prepare these documents yourself.
We prepare the Commercial Invoice (CI) and Packing List (PL) essential for international transport, ensuring they are formatted to comply with global customs regulations.
To facilitate smooth customs clearance for pharmaceuticals, we ensure that all details including the official product name, quantity, unit price, Incoterms (trade terms), and country of origin are accurately recorded.
Once the shipment is complete, you can view and download the generated invoice in PDF format from your Order History on My Page.
Proforma Invoice (PI): If you require a 'provisional invoice' for payment procedures (such as obtaining a wire transfer permit) before finalizing your order, please request one via Messages.
Special Requirements: If your country's regulations require specific declarations, additional wording, or Notarization/Legalization, please consult us in advance. We are happy to accommodate these requests to ensure compliance with your local laws.
We apologize, but all transactions are conducted on a '100% Advance Payment' basis. We begin the procurement of products and preparation for shipment immediately once your payment has been confirmed.
The pharmaceutical market is highly volatile, with frequent price fluctuations and rapidly changing inventory levels. By requiring payment upfront, we can immediately secure the stock from manufacturers or wholesalers, ensuring that we honor the delivery timeline and unit price provided in your quotation.
The cross-border distribution of pharmaceuticals involves strict export/import regulations and complex customs procedures. To prevent fraudulent transactions and guarantee the reliable fulfillment of every order, we apply a uniform advance payment policy for all users.
Please remit payment to the account specified in your PI (Proforma Invoice).
Notifying us via Messages after completing the transfer can help expedite the verification process.
Once the funds are confirmed, your order transitions immediately into the shipping process.
For Urgent Orders: Bank transfers can sometimes take time to reflect in our system. If your order is time-sensitive, please send a photo or scan of your transfer receipt. This may allow us to begin procurement preparations in advance of the official fund reflection.
Continuous Business: Please be advised that advance payment is required for every individual order, regardless of your past transaction history with us.
Yes. You can communicate seamlessly with a dedicated representative through our integrated messaging system on the platform.
Every quotation request and order comes with its own dedicated message thread. This ensures all conversations are perfectly synchronized with the specific transaction.
Documentation: Confirmation and adjustment of Proforma Invoices (PI) or invoices.
Product Logistics: Inquiries regarding specifications, expiry dates, shipping status, and stock availability.
Traceability: Eliminates the need to search through scattered email history by centralizing all communication.
Centralized Records: All logs are securely stored within the system, preventing information discrepancies and enabling easy sharing within your team.
Yes. You can quickly Re-order products from your transaction history within your 'My Account' dashboard.
Products from order history confirmed within the last 3 months are eligible for the simplified Re-order function.
Inventory Fluctuations: Availability may differ from your previous order. The system will perform a real-time check upon re-ordering.
Supply Verification: For products marked as 'Shortage' or those with unstable supply, a new confirmation of lead time and availability may be required, even for repeat orders.
Orders Older Than 3 Months: If the product was purchased more than 3 months ago, please initiate a new Request for Quote (RFQ) via the search engine or your 'My List' to ensure current pricing and stock accuracy.
To ensure the security of international transactions, payments on 'synapse' are, as a general rule, restricted to Advanced Wire Transfer (T/T Advance).
We accept international remittances in major currencies, including USD, EUR, and JPY.
Payment must be completed prior to the dispatch of products, based on the official Invoice issued after order confirmation.
All bank charges related to the remittance-including those from the originating, intermediary, and receiving banks (OUR instruction) are to be borne by the buyer.
By adopting an advanced payment system, we eliminate credit risks within the international pharmaceutical supply chain, enabling us to maintain stable supply and competitive pricing.
Yes. Registration and purchase for personal importation by Doctors or for personal use by Patients are permitted. However, due to the nature of pharmaceutical products, strict legal requirements and credential verifications are mandatory.
Industry Type: Even when registering as an individual physician or a patient, please select 'Doctor' as the industry type to ensure the process aligns with professional medical oversight.
The customs and health authorities of the destination country typically require the following documents for clearance:
Regulations regarding the personal importation of pharmaceuticals vary significantly by country. Due to potential restrictions on unapproved drugs or quantity limits, we strongly recommend that you consult with your local health and customs authorities to verify import eligibility before initiating a transaction.
If the 'Continue' button is inactive (grayed out), it usually means the system has detected that certain validation criteria have not been met. Please check the following potential causes and solutions.
The button will not activate if the cart is empty or if the items were not added correctly. Please verify that the product names and quantities are visible in your cart.
If your cart contains items based on a previously issued estimate, the Expiry Date of that quotation may have passed. Expired quotes are automatically invalidated by the system to ensure pricing accuracy. Please initiate a new Request for Quote (RFQ).
For security and quality assurance, items added to the cart or purchased more than 3 months ago are locked. This is a safety feature to ensure that you are viewing the most current inventory status, expiry dates, and pricing before proceeding.
Clear the Cart: Remove (Delete) all items currently in your cart and try adding the products again directly from the product pages.
Request a Fresh Estimate: For expired or outdated items, click the button to request a new 'Estimate' to reflect real-time market data and stock availability.
Yes, we issue a Commercial Invoice (CI) for every order placed on our platform.
The invoice is automatically generated by our system as soon as your order is ready for shipment.
Physical Copy: An original or copy of the invoice is included with your cargo, alongside the Packing List.
Digital Copy: Once the shipment is dispatched, you can download the invoice in PDF format from your Order History in My Page.
To ensure smooth customs declaration, our invoices accurately list the Product Name, Quantity, Unit Price, Total Amount, Incoterms (Trade Terms), and Country of Origin.
Proforma Invoice (PI): If you require a Proforma Invoice before finalizing your order (e.g., to obtain an import license or wire transfer approval from your bank), please request one from your representative via Messages.
Custom Requirements: Certain countries (such as Brazil, India, etc.) have specific regulatory requirements for invoice formatting. If your local customs office requires special declarations, please notify us in advance.
No. Unfortunately, we cannot guarantee 100% availability. The supply status of the pharmaceutical market fluctuates constantly, and products may become unavailable even after a quotation has been issued.
Drug Shortages: Supply from manufacturers may stop abruptly due to raw material shortages, production line halts, or sudden surges in global demand.
Discontinuation: Manufacturers may cease production of a product at their discretion without prior notice.
Export Restrictions: Changes in political climate or legal regulations in the country of origin may temporarily restrict international shipments.
While we verify stock and procurement prospects at the time of quotation, physical inventory moves in real-time. Product allocation is finalized only upon 'Completion of Payment.' Therefore, an item may sell out between the time a quote is issued and the time payment is received.
In the unlikely event that a product is found to be unavailable after your order is confirmed, we will promptly take the following actions:
Proposal of Alternatives: We will suggest generic versions with the same active ingredients or alternative medications with equivalent therapeutic effects.
Full Refund: If an alternative solution is not feasible, we will immediately initiate a full refund process for the affected item.
Yes, changes can be accommodated up until the day before payment confirmation. However, please note that the administrative procedures and re-procurement required for such changes may cause a delay of one week or more in the scheduled shipment.
Please notify us before your bank transfer is confirmed. Once payment is processed, the order immediately enters the picking and packing stage, and we cannot accept further modifications.
Re-issuance of Export Documents: All customs documentation including the Commercial Invoice and Packing List must be completely recreated to reflect the new quantities.
Inventory Re-adjustment: Increasing a quantity requires re-ordering from the supplier, while decreasing a quantity requires formal inventory return procedures.
Re-inspection: Our licensed pharmacists must repeat the mandatory inspection process (verifying quantities and lot numbers) from the beginning to ensure data integrity.
Please contact us immediately via Messages, specifying the Order Number and the Revised Quantity. Our representative will verify if the change is possible and provide an updated quotation and payment amount.
Currency settings can be changed. However, if you have active quotations, the amounts will need to be recalculated. Please review the following procedures.
To change the base currency assigned to your account, our support team must update your settings manually.
How to Request: Please contact us via the Inquiry Form or Messages, clearly stating the currency you wish to switch to (e.g., 'Change from JPY to USD').
Any quotes that have already been issued or are currently being processed will become invalid in the old currency.
Re-quoting Process: After the currency setting is updated, our representative will generate a new quotation based on the latest exchange rates in your newly selected currency.
The new currency will automatically apply to all quotation requests created after the setting change is completed.
No Changes After Payment: Once an order has been paid for, we cannot change the currency or perform currency adjustments through refunds.
Exchange Rates: Recalculated quotes are based on the market rates at the time of the new issuance. Therefore, the total may differ slightly from the original conversion value due to currency fluctuations.
You can review all your past transaction history by accessing 'Orders' on your My Page.
On PC: Click the user icon (My Page) at the far right of the top header and select 'Orders' from the menu.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left of the screen and select 'Orders.'
By clicking 'View Details' for any specific order, you can access the following comprehensive information:
Shipping Status (Tracking): View your tracking number and real-time delivery updates for dispatched shipments.
Document Downloads: Download essential trade documents such as the Commercial Invoice and Packing List in PDF format.
Order Specifications: Re-confirm details such as product names, quantities, unit prices, and assigned Lot Numbers (available after dispatch).
Streamlining Re-orders: If you need to purchase the same products again, referencing your order history allows you to initiate new quotation requests quickly and accurately.
Payment Status Verification: Monitor the real-time status of your transaction, including the confirmation of bank transfers or the completion of credit card authorizations.
Yes. For products purchased within the past year, you can quickly re-order them at the same price as your previous transaction, bypassing the standard quotation process.
Navigate to your personalized re-order list via the following methods:
On PC: Click the 'Purchase Now' (shopping bag icon), located fourth from the right in the top header.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left and select 'Purchase Now.'
Home Page: You can also access it directly via the 'Purchase Now' button on the main dashboard.
Find the product in your list and click the checkbox to the left of the product photo.
Click the 'Add to cart' button to move the items to your shopping cart.
Proceed to the cart page, verify your shipping and payment details, and complete your order.
Price Guarantee: For one year following your initial purchase, you can re-order at the same price, regardless of fluctuations in currency exchange rates or market prices.
Expiration: Products not purchased for more than one year will be removed from the list or require a new quote. In this case, please submit a new request via the 'Quotes' page.
Inventory Availability: While the price is locked, the actual availability of the product depends on current market conditions. In the event of a global drug shortage, the item may be temporarily unavailable.
You can monitor the real-time status of your orders and payments by accessing 'Orders' (Order History) on your My Page.
On PC: Click the 'Order history' icon (truck or list icon), located third from the right in the top header.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left and select 'Orders.'
The status displayed next to each order indicates its current stage in the fulfillment process:
Ordered: Payment is incomplete, or we are currently awaiting confirmation of your bank transfer.
Payment confirmed: Your payment has been successfully verified.
Ready for shipment: We are currently picking, inspecting, and preparing your items for dispatch.
Shipped: Both payment and shipping procedures are complete, and the package has been handed over to the carrier.
For Bank Transfers: Please note that it may take from a few hours up to one business day (or several days for international wire transfers) for the payment to reflect in our system.
Expediting the Process: If your order is urgent, you can speed up the verification process by sending a photo or scan of your transfer receipt via Messages. This allows our finance team to pre-verify the transaction.
Currently, our only accepted payment method is Bank Transfer (Wire Transfer). We do not accept credit cards, debit cards, or other electronic payment services at this time.
To maintain the highest standards of safety, legal compliance, and security required for international pharmaceutical transactions, we exclusively process payments via bank transfer.
Our designated bank account information will be displayed on the checkout screen after your order is confirmed or once you proceed from a quotation. These details are also included in the automated confirmation email sent upon order completion.
Transaction Fees: Please note that all bank transfer fees (including intermediary bank fees for international wire transfers) must be covered by the sender (customer).
Order Identification: To expedite the verification of your payment, please include your 'Order Number' before your name in the sender's reference field. This allows for faster processing and earlier shipment.
Once the transfer is complete, you can speed up the process by sending a photo or scan of your Transfer Receipt (Remittance Advice) via Messages. In many cases, this allows us to secure the physical stock and begin shipment preparations even before the funds officially reflect in our account.
Yes, this is possible as long as the payment has not been finalized. However, rather than simply modifying the existing order, the process requires a 'Re-quote and Re-order' procedure. Please contact us immediately via Messages or Email.
Our system does not allow direct editing of an order once it has been confirmed. We will issue a new quotation that reflects the total updated amount, including the additional products.
Please use the Messages room associated with your order and specify the 'Order No.' along with the 'Product Name and Quantity' you wish to add.
Adding items may cause a delay of one week or more in shipment for the following reasons:
Re-issuance of Documents: All export documentation including the Commercial Invoice, Packing List, and customs forms must be entirely recreated.
Re-securing Inventory: Additional time is required to procure and inspect the newly added items.
Payment Adjustment: If a transfer has already been initiated, an additional remittance for the price difference will be required.
If the payment has already been confirmed and the shipping process is underway, we may not be able to add items to the current order. In such cases, please place a separate new order.
We apologize, but you must register for an account to purchase products or request quotations. All transactions on our platform are managed through a membership system.
Due to the specialized nature of pharmaceutical products, strict distribution management is required. We maintain a membership-based system to ensure thorough traceability (tracking what was delivered, to whom, and when).
Quotation amounts, transaction history, and tracking numbers contain highly sensitive data. A secure, personalized My Page environment is necessary to protect and manage this information.
Free Quotation Requests: There are no registration or annual fees. You can request quotes at any time for free.
Simplified Re-ordering: Quickly purchase items bought within the past year via the 'Purchase Now' feature without requesting a new quote.
Dedicated Support: Access direct communication with our specialized staff through the integrated messaging system.
Click the 'Sign up' button on the home page and enter the required information to create your account. Once registration is complete, you will immediately have access to request quotes on all product pages.
Yes, modifications can be made as long as the bank transfer has not been finalized. However, depending on the nature of the change, a 'Re-quote' or 'Document Re-issuance' may be required, which could delay your shipment. Please contact us immediately via Messages or Email.
Please use the Messages room associated with your order and specify the 'Order No.' along with the 'Specific details you wish to change or correct.'
Shipment Delays: Since the Commercial Invoice and customs documentation must be recreated, a delay of approximately one week from the original schedule may occur.
Price Adjustments: If the total order value changes, an additional bank transfer or a refund process for the price difference will be necessary.
Re-quoting: Due to currency fluctuations or shifts in inventory levels, we may not be able to honor the original unit price during a modification.
We cannot accept changes for orders where the remittance has already been confirmed and a Tracking Number has been issued.
To minimize impact on our fulfillment operations and ensure the fastest possible delivery, please notify us of any desired changes as soon as possible (ideally within a few hours of placing the order).
Yes. For every quotation request, we investigate and provide the expiry date of the latest available lot that can be secured at that specific moment.
Expiry dates vary by manufacturing batch, and market inventory is highly fluid. To ensure that we always deliver the 'freshest possible product' to our customers, we verify the latest stock status with manufacturers and authorized wholesalers at the exact time of your inquiry.
After you submit a 'Request Quote,' we will specify the 'Expiry Date (EXP)' of the target product within our formal quotation response.
We ensure that all delivered products have a sufficient period for standard use (ranging from several months to years, depending on the product). In the unlikely event that the only available market stock has an unusually short shelf life, we will explicitly inform you during the quotation phase and proceed only after receiving your consent.
When a Specific Expiry Date is Required: If your requirements are strict (e.g., 'Must have at least 12 months remaining due to a specific research period'), please state this in the remarks section when requesting a quote. We will prioritize searching for a lot that meets your criteria.
Thank you for your payment. You can notify us of the completed transfer via our 'Messages' feature or by Email.
Please contact us through the Messages room associated with your order, including your Order Number.
For Faster Processing: Attaching a photo or screenshot of your Transfer Receipt (Remittance Advice) to the message allows our team to begin securing stock and preparing for shipment even before the funds officially reflect in our bank account.
You may also reply directly to the order confirmation email we sent or notify our support desk that the transfer has been completed.
Upon receiving your notification, our finance team will verify the receipt of funds. Once confirmed, your order status will be updated to 'Paid' (Payment Confirmed), and we will immediately transition to the shipping process.
Include Your Order Number: Always specify your 'Order No.' in your communication. This significantly reduces the time required for reconciliation and enables earlier dispatch.
Monitor Status Updates: Once the payment verification is complete, the status in your Orders (Order History) will be automatically updated in real-time.
The bank account details for your transfer are provided in the 'PI (Proforma Invoice)' issued after your order is confirmed.
Please open the PI (PDF format) which is either attached to the automated email sent upon order completion or available for download from your 'Orders' (Order History) page.
Look for the 'Bank Information' or 'Payment Instructions' section within the PI. This section contains the Bank Name, Branch, Account Number, Account Name, and the SWIFT Code required for international wire transfers.
If you did not receive the email or are unsure how to download the document from your My Page, please contact us immediately via Messages. Our representative will resend the account information directly to you.
Transaction Fees: Please ensure that the full invoiced amount is remitted. All bank transfer fees (including intermediary bank charges) are the responsibility of the customer.
Include Your Order Number: For the fastest verification, please include your 'Order No.' in the sender's reference field of your bank transfer.
We apologize for the concern regarding your shipment. Please first check the 'Carrier' (FedEx, DHL, UPS, etc.) and the 'Tracking Number' provided in your Orders history, and use the carrier's online tracking service for the most immediate updates.
Go to your Orders (Order History) page and click 'View Details' for the relevant order. If the shipment has been dispatched, the carrier name and tracking number will be displayed there.
International shipments can be delayed due to customs processing, weather conditions, or logistical congestion. By contacting the carrier's customer support directly with your tracking number, you can obtain the most accurate information regarding the current location and estimated arrival time.
Please reach out to us via Messages as soon as possible in the following situations:
The tracking information has not been updated for several days, and the carrier cannot provide a clear explanation.
Customs requires additional documentation or information specifically from the Shipper (Kosei Pharmaceutical).
Customs Hold: Depending on the regulations of the destination country, additional verification may be required by local authorities.
Address Discrepancies: If there is an error in the delivery information, the package may be held at the carrier's local facility.
Temperature-Controlled Shipments (e.g., va-Q-tec): For sensitive items, we prioritize monitoring these shipments in coordination with the carrier to ensure delivery is completed while the thermal insulation remains effective.
To ensure the most accurate availability of pharmaceuticals, our platform follows a specific flow: 'Request a Quote first, then add to Cart after receiving our response.'
Select the desired pharmaceutical and complete the 'Request Quote' process. We will verify procurement feasibility and send you a quotation response email.
Once the quotation is completed, the products will be available for purchase.
Quantity Change: You can adjust the number of items in the quantity input field within the Cart screen.
Confirmation: After setting the quantity, click the 'Continue' button to proceed to the payment instructions (Bank Transfer details).
For products bought within the last 12 months, you can bypass the quotation step. Go to the 'Purchase Now' (Re-order list), check the boxes for the desired items, and click 'Add to Cart.'
Verifying Quote Responses: Products will not appear in your cart until the quotation response is finalized. You can monitor the progress on the 'Quotes' (Quotation History) page.
Bulk Checkout: If you have multiple quotation responses, you can combine them in the cart and process them as a single order for a more efficient transaction.
To ensure the most accurate pharmaceutical supply information, our platform follows a specific workflow: 'Request a quote first, then proceed to order (payment) after receiving our response.'
Select your desired products and complete the 'Request Quote' process. We will verify the latest market availability and pricing before sending you a formal quotation.
Once the quotation is ready, you will receive a notification email, and the products will automatically appear in your Cart.
Verify or adjust the quantities in the Cart.
Click the 'Continue' button to proceed to the payment instructions (Bank Transfer details).
For items purchased within the last 12 months, you can bypass the quotation step. Access the 'Purchase Now' (Re-order List), add items directly to your cart, and proceed immediately to checkout.
Quotation Validity: Issued quotes remain valid for one month.
Payment Method: Currently, we exclusively accept Bank Transfer. Shipment preparation begins immediately once the receipt of funds is confirmed.
Yes, you may cancel an order at any time before payment (bank transfer) is completed. Please be aware that, as a general rule, cancellations cannot be accepted once payment has been confirmed.
You may cancel without any penalty as long as the bank transfer has not been initiated. No formal notification is required; if payment is not received within the quotation's validity period (one month), the order will be automatically invalidated.
Immediately upon confirmation of payment, we initiate several irreversible processes: placing firm orders with manufacturers, securing specialized thermal containers (e.g., va-Q-tec), and preparing legal export documentation. Due to the sensitive nature of pharmaceuticals, we cannot accept returns or provide refunds once these procurement and logistics steps have begun.
In the unlikely event that we are unable to deliver a product due to our own circumstances (such as sudden discontinuation by the manufacturer or long-term stockouts), we will promptly initiate a full refund.
Double-Check Your Order: Before initiating your bank transfer, please review your Orders (Order History) to ensure that the product name, quantity, specifications, and shipping address are all correct.
Urgent Corrections: If you notice an error immediately after placing an order but before payment, please contact us via Messages right away. We can assist with modifications more smoothly at this stage.