Showing all 23 questions under this category.
Once you have received and approved your quotation, you can finalize your Online Order directly through the platform by following these steps.
On 'synapse', you can easily request a free quotation (Request for Quote / RFQ) by following these four steps.
Yes. You can communicate seamlessly with a dedicated representative through our integrated messaging system on the platform.
Every quotation request and order comes with its own dedicated message thread. This ensures all conversations are perfectly synchronized with the specific transaction.
Documentation: Confirmation and adjustment of Proforma Invoices (PI) or invoices.
Product Logistics: Inquiries regarding specifications, expiry dates, shipping status, and stock availability.
Traceability: Eliminates the need to search through scattered email history by centralizing all communication.
Centralized Records: All logs are securely stored within the system, preventing information discrepancies and enabling easy sharing within your team.
Quotations issued on 'synapse' are, as a general rule, calculated based on 'EXW' (Ex Works) terms.
Prices reflect the cost of the products at the point of pickup from our warehouse (e.g., Osaka, Japan). This baseline price does not include international freight, customs duties, taxes, or insurance.
The cost of rigorous storage and handling under GDP (Good Distribution Practice) standards within our warehouse is already included in the quoted product price.
The current 'Strong Dollar' (weak Yen) environment presents a highly strategic opportunity for buyers transacting in USD to maximize procurement quality while significantly reducing costs.
Purchasing Power Enhancement:
As the USD gains value against the JPY, your dollar-denominated budget can acquire a significantly larger volume of pharmaceuticals. This increased purchasing power effectively offsets the rising costs of international logistics, maintaining your overall margin.
Expanded Access to High-End Products: High-value Japanese products such as the latest Oncology medications and Orphan Drugs that were previously difficult to budget are now within reach. The lower relative cost allows for the procurement of premium-tier pharmaceuticals without exceeding financial constraints.
Ultimate Cost-Performance Synergy:
The combination of Japan's stable Official Prices (NHI Price) and the strong dollar creates a unique market condition. It allows you to acquire world-class 'Japan Quality' (Trusted, Safe, and High-Purity) at some of the most competitive real-world prices seen in the global market.
In the current market, buyers can dramatically improve procurement efficiency by leveraging currency advantages without compromising on quality or safety. This is a strategic 'buying window' to secure inventory and strengthen your pharmaceutical portfolio under ideal financial conditions.
The current 'Strong Euro' (weak Yen) environment presents a prime strategic opportunity for buyers transacting in EUR to drastically reduce costs while strengthening their pharmaceutical procurement portfolios.
Significant Boost in Purchasing Power:
With the Euro strengthening against the Yen, your EUR-denominated budget can acquire a substantially larger volume of pharmaceuticals. For European buyers currently facing high energy and logistics costs, this serves as a powerful mechanism to protect profit margins.
Improved Access to High-Value Products:
Advanced Japanese products-such as cutting-edge Oncology treatments and Orphan Drugs-that may have been previously restricted by budget caps are now more accessible. This allows for a broader range of therapeutic options within existing financial frameworks.
World-Class Cost-Performance:
The combination of Japan's' stable Official Prices (NHI Price) and the strong Euro places buyers in a unique phase where they can acquire 'Japan Quality' (Trusted, Safe, and High-Purity) at a significantly lower real-world cost compared to other international markets.
European buyers can maximize procurement efficiency by leveraging currency advantages without compromising the fundamental pillars of medicine: quality and safety. The current market environment is the 'Optimal Entry Point' for strategically securing reliable Japanese pharmaceuticals for the European market.
Typically, we provide a quotation within one week. However, depending on the rarity of the product or the complexity of the sourcing requirements, it may take longer than one week.
For products currently in stock or those with regular availability, we aim to provide a rapid quotation within a few business days.
Rare or Restricted Items: Pharmaceuticals that require verification through specialized procurement channels.
On-Request Items: Products that require a direct inquiry to the manufacturer for the latest pricing and supply availability.
Specialized Logistics Coordination: Shipments requiring complex temperature control solutions (e.g., data loggers or high-performance containers like va-Q-tec), where freight costs must be calculated individually.
If your request is urgent, please contact us via Messages with your specific required delivery date. We will check the current status and provide immediate feedback.
We apologize, but we do not accept individual price negotiations. We are committed to providing every customer with our best, fair, and consistent pricing at all times.
Our prices are calculated based on the actual costs of procurement and the rigorous quality maintenance required for pharmaceuticals (such as strict temperature control and specialized logistics). To maintain high transparency, we offer the most competitive price upfront without variations between different customers.
Given the life-critical nature of pharmaceutical products, we prioritize guaranteed sourcing and comprehensive quality management over aggressive price competition. This ensures that the products you receive are handled with the highest level of professional care.
No. Unfortunately, we cannot guarantee 100% availability. The supply status of the pharmaceutical market fluctuates constantly, and products may become unavailable even after a quotation has been issued.
Drug Shortages: Supply from manufacturers may stop abruptly due to raw material shortages, production line halts, or sudden surges in global demand.
Discontinuation: Manufacturers may cease production of a product at their discretion without prior notice.
Export Restrictions: Changes in political climate or legal regulations in the country of origin may temporarily restrict international shipments.
While we verify stock and procurement prospects at the time of quotation, physical inventory moves in real-time. Product allocation is finalized only upon 'Completion of Payment.' Therefore, an item may sell out between the time a quote is issued and the time payment is received.
In the unlikely event that a product is found to be unavailable after your order is confirmed, we will promptly take the following actions:
Proposal of Alternatives: We will suggest generic versions with the same active ingredients or alternative medications with equivalent therapeutic effects.
Full Refund: If an alternative solution is not feasible, we will immediately initiate a full refund process for the affected item.
The Minimum Charge is a service fee applied to small-value orders to cover a portion of the administrative processing, pharmaceutical handling, and specialized packaging costs.
This charge is applied if the total value of the pharmaceuticals in your order (excluding shipping and insurance) is below the following thresholds:
USD: Less than $300
EUR: Less than €300
JPY: Less than ¥30,000
Based on your selected currency, a flat fee will be added to your order:
USD: $30
EUR: €30
JPY: ¥3,000
Consolidate Your Orders: By combining multiple items into a single order so that the total exceeds the threshold (e.g., ¥30,000), this fee is automatically waived ($0 / ¥0).
Automatic Calculation in Cart: If a Minimum Charge applies to your current selection, it will be automatically calculated and displayed in your shopping cart. Please review this before proceeding to final payment.
Yes, the use of high-performance insulated containers (va-Q-tec) is available as a paid option. The cost varies depending on the container size and the required temperature duration. We also offer the flexibility to use containers provided or owned by the customer.
Fees are calculated based on the container size (Small, Medium, Large, etc.) required for the product volume and the specific temperature range (e.g., 2℃ to 8℃). We will provide a detailed breakdown of the optimal size and associated costs at the time of quotation.
If you already have a contract with va-Q-tec or own your containers, you may send them to our facility or arrange for a container swap at our logistics hub. In such cases, no rental fees will be charged by us.
These containers maintain a stable temperature for several days without an external power source. This makes them exceptionally effective for long-distance international transit or routes where there is a high risk of unforeseen customs delays.
Balancing Cost and Risk: For shorter transit routes with fast delivery times, standard 'insulated packaging (disposable materials)' may be a more cost-effective alternative.
Using Data Loggers: If you require a verified audit trail of the temperature throughout the journey, we recommend combining the va-Q-tec option with our temperature data logger service.
Yes, the use of a temperature data logger is available as a paid option. It is used to record temperature fluctuations during transit and to perform quality verification upon arrival.
The fee covers the rental of the logger device itself, as well as the administrative costs for data extraction and the generation of a post-transport temperature report.
The device measures and records the temperature inside the shipping container at pre-set intervals (e.g., every 10 minutes). By connecting the device to a computer upon arrival, you can extract the data to prove that the required temperature range (e.g., 2℃ to 8℃) was maintained throughout the entire transport process.
Single-Use Type: No return is necessary. After extracting the data, you may dispose of the device locally.
Reusable Type: For certain high-performance loggers, we may request that the device be returned. In such cases, details regarding return shipping costs will be provided at the time of quotation.
GDP Compliance: For the transport of biologics, vaccines, or other high-value products where strict quality management is mandatory, we strongly recommend the use of a data logger to ensure compliance with GDP (Good Distribution Practice) standards.
Synergy with va-Q-tec: Combining a logger with a high-performance container (va-Q-tec) allows you to accurately track whether a 'Temperature Excursion' occurred, especially in the event of unforeseen customs delays.
Quotations are valid for one month from the date the quote was issued.
The unit price provided will remain fixed for 30 days starting from the date of our response. Once this period expires, the quote becomes invalid, and you will no longer be able to proceed to an 'Order' in the system.
If you wish to purchase products after the validity period has ended, please submit a new 'Request Quote.' We will provide a new quotation based on the latest exchange rates and current market pricing at that time.
Even within the validity period, products may become unavailable due to sudden drug shortages or inventory fluctuations in the pharmaceutical market. We strongly recommend finalizing your order as early as possible to secure the stock.
Exchange Rate Protection: Even if currency exchange rates fluctuate significantly during the 30-day window, the unit price in the selected currency will be honored as long as the quote is valid.
Bulk or Special Orders: For custom-made products or large-volume orders, a unique validity period may be set. Please check the specific details listed within your quotation.
You can review all your past quotation history by accessing 'Quotes' on your My Page.
On PC: Click the 'Quotes' icon, located second from the left in the top header.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left of the screen and select 'Quotes.'
This page lists all your quotation requests from the past to the present.
Viewing Details: Click on 'View Details' or the item title to see specific information, including product names, quantities, unit prices, and expiration dates.
Tracking Status: You can instantly check the status of each request, such as 'Pending' (awaiting response), 'Answered' (quote provided), or 'Expired.'
Simplifying Re-quotes: If you wish to request a quote for the same items as in the past, you can save time by referencing or copying the details from your history.
Reviewing Messages: Any correspondence with our representatives regarding a specific quote can be viewed and replied to directly from that quotation's detail page.
You can review all quotation responses and your request history by accessing 'Quotes' on your My Page.
On PC: Click the 'Quotes' icon, located second from the left in the top header.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left of the screen and select 'Quotes.'
The status displayed next to each request indicates its current progress:
Quotation in progress: We are currently coordinating the pricing and availability. Please wait a short while for our response.
Quotation completed: The quote is ready. Click on the details to review the pricing, lead time, and terms.
Quotation invalid: The quote could not be fulfilled, or the validity period (one month) has expired. A new request is required if you wish to proceed.
Proceeding to Order: Open the details of an 'Answered' (Completed) quote. If the terms are acceptable, click the 'Order' button to move forward to the payment process.
Inquiries: If you have any questions regarding the quote, you can use the messaging feature within the specific quote's detail page to communicate directly with our representative.
We apologize, but you must register for an account to purchase products or request quotations. All transactions on our platform are managed through a membership system.
Due to the specialized nature of pharmaceutical products, strict distribution management is required. We maintain a membership-based system to ensure thorough traceability (tracking what was delivered, to whom, and when).
Quotation amounts, transaction history, and tracking numbers contain highly sensitive data. A secure, personalized My Page environment is necessary to protect and manage this information.
Free Quotation Requests: There are no registration or annual fees. You can request quotes at any time for free.
Simplified Re-ordering: Quickly purchase items bought within the past year via the 'Purchase Now' feature without requesting a new quote.
Dedicated Support: Access direct communication with our specialized staff through the integrated messaging system.
Click the 'Sign up' button on the home page and enter the required information to create your account. Once registration is complete, you will immediately have access to request quotes on all product pages.
We apologize, but for products displaying this message, we are currently unable to provide quotations or facilitate procurement.
Items marked with this status have been identified as difficult to deliver reliably and safely through our current network for the following primary reasons:
Import/Export Regulations: This includes psychotropic drugs, narcotics, or ingredients requiring extremely strict import licenses in the destination country.
Supply Route Unavailability: Cases where the manufacturer has discontinued supply or the product is restricted to specific regional sales channels.
Physical and Quality Constraints: Items requiring highly specialized storage conditions that fall outside what can be guaranteed under our current GDP (Good Distribution Practice) standards.
For these products, the 'Request Quote' button is typically disabled. If a request is somehow submitted, the system is designed to automatically restrict the response as 'Unavailable.'
Explore Alternatives: Even if a specific item is unavailable, products with the same active ingredient from a different manufacturer or in a different dosage/concentration may be available. Please check other variations in the search results.
Market Fluctuations: Availability may change in the future due to the easing of regulations or the securing of new procurement routes.
Consultation for Critical Needs: If that specific ingredient is absolutely essential for your needs, please contact us via Messages with details (intended use, required quantity, and destination). Our specialists will conduct a re-investigation to see if an individual solution can be found.
Yes. Even if the manufacturer has suspended supply, we can still provide quotations and facilitate procurement as long as there is remaining 'Market Stock' circulating within the wholesale and distributor networks.
Even when new shipments from the manufacturer have ceased, we leverage our global supplier network to search for surplus inventory held by authorized wholesalers in various countries.
Price Volatility: Due to the rarity and the balance of market supply and demand, the price may be set higher than the original list price (Premium Pricing).
Expiry Dates (EXP): Since production has stopped, the available products may have relatively shorter shelf lives. Please carefully check the expiry information provided in your quotation.
Inventory Fluidity: Market stock is extremely fluid. If payment is not finalized immediately after receiving a quote, there is a high risk that the stock will be purchased by another customer and become unavailable.
Consider Alternatives: If market stock is completely exhausted, we may be able to suggest generic versions with the same active ingredient or Therapeutic Equivalents.
Decide Quickly: Because discontinued items are essentially 'first-come, first-served,' we strongly recommend proceeding to the payment stage immediately once you are satisfied with the quotation.
Pharmaceutical prices in Japan are governed by the National Health Insurance (NHI) Drug Price System, where the government determines and manages official prices. This ensures a uniquely stable market structure where high-quality pharmaceuticals are provided at transparent, standardized, and fair prices.
Superior Cost-Effectiveness:
Despite clearing rigorous PMDA reviews and high manufacturing standards (GMP/GDP), Japanese pharmaceuticals remain highly cost-effective compared to other developed markets due to national price controls.
Price Transparency & Predictability:
Unlike markets with high price volatility driven by unconstrained competition, the official price system ensures stability. This allows buyers to conduct procurement with high Predictability, facilitating more accurate budgeting and inventory investment.
Inflation Resilience & Stable Supply:
The system suppresses sudden price spikes caused by external economic factors, maintaining the relative price competitiveness of Japanese products in the international market.
Incentives for Innovation:
Recent trends in the system emphasize the value of Innovative New Drugs (e.g., Oncology and Rare Diseases) while providing incentives for Supply Stability, ensuring that high-reliability products are consistently available.
'synapse' serves as a trusted gateway that broadcasts real-time data on the latest prices and supply statuses from this highly transparent Japanese market. Backed by Japan's unique and stable regulatory framework, we offer global medical institutions both Peace of Mind and Significant Economic Advantages.
The current 'Weak Yen' environment presents a Strategic Export Opportunity for international buyers, allowing them to procure high-quality Japanese pharmaceuticals under exceptionally favorable economic conditions.
Increased Purchasing Power:
As the Japanese Yen depreciates, procurement costs in foreign currencies (e.g., USD, EUR) decrease relatively. This allows buyers to secure a larger volume of products within the same budget or reallocate funds toward high-value, cutting-edge medications like Oncology treatments.
Synergy with the NHI Price System:
Japan's unique 'Official Drug Pricing' prevents the rapid domestic price spikes often seen in other markets due to inflation. The combination of stable domestic prices and a weak Yen creates the highest level of cost-performance in the global market.
Uncompromised Quality at Lower Costs:
Buyers can benefit from reduced costs due solely to currency factors while maintaining the 'Japan Quality' guaranteed by PMDA. This enables healthcare providers to either lower prices for local patients or optimize their own profit margins.
Hedge Against Global Shortages:
A stronger foreign currency budget allows for strategic 'Bulk Buying' to build safety stock. In an era of global pharmaceutical supply instability, leveraging the weak Yen to increase inventory is a powerful strategy to enhance your local Supply Chain Resilience.
'synapse' provides real-time market data and supply statuses. By integrating these insights, buyers can maximize the advantages of currency fluctuations and execute agile, strategic procurement through Kosei Pharmaceutical's reliable network.
Membership registration and ongoing system usage for 'synapse' are completely free of charge. There are no registration fees or annual dues.
There is absolutely no cost associated with creating an account (Sign-up), searching for products, or submitting a Request for Quote (Estimate Request).
You are only responsible for payment once a formal Order is placed and the transaction is finalized. These costs consist solely of the product price and related shipping/logistics expenses.
There are no hidden costs, such as monthly subscription fees or account renewal charges, required to maintain your active status on the platform.
By registering for a free account, you gain immediate access to our latest pharmaceutical database and the ability to obtain detailed pricing through our estimation system. You can begin your market research with zero financial risk. We invite you to experience the platform by clicking 'Sign up.'
No, all quotations are provided free of charge. No costs are incurred until a formal order is placed.
We do not charge any fees for creating quotations or conducting availability research (sourcing). Your financial obligation begins only after you review the quote and complete the 'Order' and 'Payment' process for the product and shipping costs.
Even for requests involving complex logistics (e.g., va-Q-tec high-performance containers, data loggers) or market research for rare pharmaceuticals, there are no additional consultation fees.
If the quoted price or lead time does not meet your requirements, you may cancel your request at any time. There are absolutely no cancellation fees or penalties, allowing you to inquire with confidence.
We apologize, but account registration is mandatory to use the 'Request Quote' service. We do not provide quotations to guest users.
A quotation on our platform is not a mere display of fixed list prices. It is a 'Personalized Response' that reflects the latest manufacturer stock, current market rates, and specific logistics costs. To securely store and manage these tailored results in your My Page (Quotes), an account is required.
Sourcing pharmaceuticals often requires ongoing coordination with our specialists regarding specifications or delivery timelines via our Messages feature. Membership allows us to maintain a consistent history of your inquiries, ensuring smooth and professional consulting.
Once your registration is complete, the 'Request Quote' button on each product page will become active. Requesting a quote is entirely free of charge, and you have full discretion to decide whether to proceed with an order after reviewing the response.
Privacy Protection: Your registered information is strictly managed and used exclusively for the purpose of quotation responses and shipping coordination.
If You Just Want to Know the Price: Registration takes only a few minutes and incurs no costs. We encourage you to create an account and feel free to send us your request.