Showing all 25 questions under this category.
'synapse' provides an advanced, end-to-end digital ecosystem that streamlines the entire process from pharmaceutical research to procurement.
Enables pinpoint product identification through multi-dimensional filtering, including Active Ingredient (USAN/INN), Therapeutic Category, Manufacturer, and specialized tags.
'My List' Integration: Easily add required products to a centralized interest list.
One-Click Request: Submit a free quotation request directly from your list.
Fast Turnaround: Receive an accurate official quotation within as little as 2 business days.
Seamlessly transition from quotation approval to final order placement and real-time progress tracking-all within the platform.
A dedicated member portal to manage transaction history and optimize the monitoring of frequently sourced products.
'synapse' features a multidimensional search system with advanced filtering capabilities. You can quickly identify the most suitable products using the following four primary search methods.
Even if a product is not currently listed in our online database, it may still be available for sourcing. Please use the 'Contact Us' or 'Message' feature to provide the specific product name and specifications; our team will conduct a manual investigation for you.
The most common reason for no search results is the use of non-English characters. Please ensure your search terms are entered in English (Roman alphabet).
To maintain international accuracy and medical integrity, our database is constructed entirely in English. The system does not support searches in Japanese, Chinese, Arabic, or other non-English languages.
Brand Name: Enter the product name using the English spelling recognized in the Japanese market.
Active Ingredient (API / INN): Search using the International Nonproprietary Name (INN) or standard chemical nomenclature in English.
Check Spelling: Ensure there are no typos in the English spelling.
Partial Matches: Our algorithm supports partial matches. If a full chemical name is too long or complex, try entering a core part of the word (e.g., 'Atorva' for Atorvastatin).
While we update our database constantly, some of the newest medications approved in Japan may take time to appear. If you require a product not currently listed, please contact us via the Inquiry Form or Messages with the specific English name. We will conduct a manual research and procurement study for you.
'Tags' are visual attribute labels that indicate specific logistics requirements, legal regulations, and product classifications for each medication. They are essential for ensuring proper handling and for filtering products based on specific operational criteria.
Logistics & Storage: Indicators such as 'Cold Chain' (2℃ to 8℃) or 'Controlled Room Temperature' (CRT) that signal the need for specialized international transport.
Regulatory & Safety Categories: Labels for 'Narcotics,' 'Psychotropics,' or 'Biologics' that require specific export/import licenses and rigorous handling procedures.
Product Characteristics: Classifications such as 'Generic' or 'Orphan Drug' to define the product's market status.
Click the 'Tags' link located below the search bar to view a complete list of active labels. Selecting a specific tag (e.g., 'Cold Chain') will instantly filter the database to show only products meeting those exact conditions.
Proactive Logistics Risk Management: Tags allow you to identify temperature-sensitive or hazardous materials before ordering, making it easier to estimate shipping costs and packaging requirements.
Enhanced Regulatory Compliance: Clearly identify products such as narcotics or psychotropic substances that involve complex import permit processes in your destination country, preventing unforeseen legal delays.
The Category Search function is designed to help you efficiently filter products based on medical domains (e.g., Oncology, Infectious Diseases) and therapeutic applications.
Access via Link: Click the 'Categories' link located directly below the search bar on the homepage. This will display a comprehensive list of all registered categories.
Target Selection: From the list, select the specific medical field you wish to research (e.g., Oncology, Rare Disease, etc.).
Review the Product List: The system will generate a tailored list of all Japanese pharmaceuticals belonging to that selected category.
Therapeutic-Based: Organized according to clinical indications and disease groups.
Characteristic-Based: Grouped by product modality, such as Biopharmaceuticals or Orphan Drugs.
Comprehensive Domain Coverage: Even if the exact product name is unknown, you can identify all relevant Japanese medications associated with a specific medical discipline.
Centralized Supply Insights: It allows you to monitor the latest stock availability and supply statuses (including Shortage alerts) for an entire therapeutic field in one consolidated view.
Our platform allows you to search for all relevant products based on their core Active Ingredient (API) using standard English nomenclature.
As you type the first few letters of an active ingredient into the search bar, the system will provide a real-time list of matching candidates. This feature ensures quick and accurate results, even for complex chemical names with difficult spellings.
By clicking the 'Active Ingredients' link located directly below the search bar, you can access a comprehensive, alphabetized directory of all registered active substances in our database.
Clicking a specific ingredient from the suggestions or the list will generate a tailored view of all pharmaceuticals containing that substance, including both Brand-name drugs and Generic alternatives.
Use International Standards (INN): All searches must be conducted in English. We recommend using International Nonproprietary Names (INN) or standard Romanized chemical names.
Leverage Partial Matching: Entering even a portion of the ingredient name will trigger the suggestion engine, helping you find the correct substance without needing the full exact spelling.
On 'synapse,' you can filter and browse products from all major Japanese pharmaceutical manufacturers to find exactly what you need based on brand trust and specialized expertise.
As you begin typing a manufacturer's name in English, the system will display real-time suggestions from our database. Selecting a name from the list grants immediate access to all products manufactured or marketed by that specific company.
Click the 'Manufacturers' link located directly below the search bar to view a comprehensive, alphabetized directory of all registered pharmaceutical companies in our system.
By clicking a specific company name from the list, you can view their entire lineup including Brand-name drugs, Generics, and Biopharmaceuticals in a single, consolidated view.
Use English Trade Names: All searches must be conducted in English. Please use the official English names of Japanese manufacturers (e.g., Takeda, Astellas, Chugai, Eisai, etc.).
Researching Corporate Strengths: Selecting a specific manufacturer is an excellent way to gain a bird's-eye view of their specialized therapeutic areas, helping you understand their core R&D strengths and supply capabilities.
The Tag Search function allows you to directly extract products based on specific attributes such as temperature control requirements, legal regulations, and product characteristics.
View the Tag List: Click the 'Tags' link located directly below the search bar on the homepage. This will display a comprehensive list of all active tags in the system.
Select an Attribute: Choose the specific condition you wish to research from the list (e.g., Cold Chain, Narcotics, Generic, etc.).
Review the Results: The system will instantly generate a list of all pharmaceuticals assigned that specific tag.
Logistics Category: Temperature management requirements like 'Cold Chain' (2℃ to 8℃).
Regulatory Category: Legal handling classifications such as Narcotics, Psychotropics, or Poisonous Drugs.
Product Category: Specialized groupings such as Biopharmaceuticals, Orphan Drugs, or Brand-name vs. Generic.
Early Identification of Procurement Risks: You can pinpoint products requiring special export/import permits (e.g., Narcotics) or those impacting shipping costs (e.g., Cold Chain) at the very beginning of your search.
Rapid Response to Specific Needs: Tags allow you to instantly meet targeted procurement mandates, such as 'List only high-quality Japanese Generic medicines,' streamlining your sourcing workflow.
You can access your correspondence (Messages) regarding quotations and orders from the following menus, depending on the device you are using.
Click the 'Envelope Icon' (second from the right) located in the top-right header of the screen.
Alternatively, select 'Messages' from within the 'My Page' menu.
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner of the screen.Select 'Messages' from the expanded menu list.
Direct Consultations: Engage in real-time Q&A with our experts linked directly to specific Estimates or Orders.
Communication History Management: All instructions regarding negotiations, shipping, and documentation are centralized in a chat format, providing a clear audit trail.
Instant Notifications: When a new message arrives, an automated alert is sent to your registered email address to ensure you never miss a critical update.
'My List' is a critical feature that allows you to save products of interest and initiate a bulk Request for Quote (RFQ). Please follow the steps below based on your device.
Locate the seven icons in the top-right header and click the 'List Icon' (the first one from the left).
This will take you directly to your personalized page of saved products.
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner.
Select 'My List' from the expanded menu options.
Product Stockpiling: Save products during your research for later comparison and review.
Bulk Estimate Requests: Move multiple products from your list to an 'Estimate Request' simultaneously, streamlining your procurement workflow.
Consolidated Supply Status: View the current availability (e.g., In Stock, Shortage) for all your selected items in a single, unified view.
The 'Search Options' feature allows you to refine your search results using specific criteria, enabling you to pinpoint the exact medication you need from our extensive database.
From the 'Search Options' menu displayed on the search results page, you can apply the following filters:
On mobile devices, tap the 'Change Search Criteria' button at the top right of the screen to expand the filtering menu.
To clear all active filters and return to the original search results, simply click the 'Filter Clear' button.
Precision Sourcing: Rapidly narrow down options when dealing with broad active ingredients that may have dozens of brand-name and generic variations.
Market Mapping: Efficiently analyze the product portfolio of a specific manufacturer within a targeted therapeutic domain.
On 'synapse,' we utilize a Dual-Search Logic that allows you to either find a specific product via 'Keyword Search' or explore broad options via 'Category & List Browsing.'
Enter any of the following details into the search bar on the homepage and click the 'Magnifying Glass Icon' (or press Enter):
If you prefer to explore or compare options, use the navigation links located directly below the search bar:
Input in English: Our database is entirely English-based. Please ensure all search queries are entered using the Roman alphabet.
Refinement with Search Options: After your initial search, use the 'Search Options' menu to apply granular filters and narrow down your results even further.
If your file attachment fails to send, it is likely due to the file format, size, or an issue with the file extension. Please check the following items to resolve the issue.
Ensure your file meets our system specifications:
Supported Formats: PDF, Word, Excel, PNG, JPG
Maximum Size: Up to 5MB per file
In some environments, files with the '.jpeg' extension may not be correctly recognized.
Solution: Change the end of the filename (the extension) from '.jpeg' to '.jpg' and try uploading the file again.
Filename Characters: Files containing special symbols or non-standard characters may cause errors. Rename the file using only simple alphanumeric characters.
Connection Stability: Large files (close to 5MB) may time out if your network connection is unstable.
If you still cannot send the file after trying the steps above, there may be a temporary system glitch or a compatibility issue with your specific environment. Please contact us via the Inquiry Form with the following details:
The exact error message displayed
The format and size of the file you attempted to send
The browser you are using (e.g., Chrome, Safari)
As a general rule, active ingredient names on our platform are standardized to 'U.S. Notation (USAN / USP)' only.
By adopting USAN (United States Adopted Names) the most standard and widely utilized nomenclature in the global pharmaceutical trade we prevent naming inconsistencies, maintain high search accuracy, and ensure the integrity of our database.
Differences between U.S. and UK/EU Notations: Please be aware that spellings may differ from British English (INN / BP).
Example: U.S. 'Epinephrine' vs. UK 'Adrenaline'
Example: U.S. 'Acetaminophen' vs. UK 'Paracetamol'
Searching by Japanese ingredient names or other local languages is currently not supported.
Verify USAN Spellings: If you cannot find a specific ingredient, please verify the U.S. notation (USAN) and try again. If you are unsure of the correct spelling, feel free to contact us via Messages, and our specialists will assist you.
Utilize CAS Numbers: For precise identification of chemical substances, providing the CAS Registry Number in your quotation request is the most reliable method.
Identify via Brand Names: If you provide a well-known brand name (Innovator drug), our team can cross-reference it with the standardized U.S. generic name for you.
Supply information is available in two primary locations: the 'Medicine Supply Information' page and the 'Product Detail' pages.
This page provides a list of the latest updates, including manufacturer discontinuations, shipment adjustments, and supply resumptions. You can filter the information by active ingredient name or manufacturer for quick access to relevant updates.
Search results and individual product screens reflect current supply statuses in real-time. Look for specific labels such as:
Limited Supply: Subject to shipment adjustments.
Discontinued: Production or supply has ceased.
Shortage: Temporary supply deficit.
Reliability of Information
Our supply data is regularly updated based on official documents released by manufacturers and direct notifications from authorized wholesalers.
Considering Alternatives: Even if a product is marked as 'Discontinued' or in 'Shortage,' other brands or generic versions with the same active ingredient may be available. We encourage you to use the search function to explore these options.
Direct Inquiries: For more specific information regarding lead times or future outlooks for a particular product, please contact our specialists directly via Messages.
We update product images regularly. However, due to sudden design changes (rebranding) by manufacturers or differences in regional language specifications, the actual product you receive may temporarily differ from the image shown.
We sequentially replace images with newer versions as new manufacturing batches arrive. However, as we handle a vast global inventory, some products may still display previous designs or utilize representative images for specific dosage forms.
Manufacturer Rebranding: Cases where the outer box design is updated to improve visibility or enhance anti-counterfeiting measures, while the active ingredient and efficacy remain unchanged.
Destination (Regional) Variations: Cases where the same product has different packaging languages or designs depending on the country or region of supply.
Specification Differences: Cases where the color or shape of the PTP (Press Through Package) sheet varies based on the quantity (e.g., 10-count vs. 28-count packs).
Regardless of differences in external appearance, we guarantee that all products provided are authentic pharmaceuticals with active ingredients and specifications that match your order.
Verification of Appearance: If you require a specific package design or wish to see a photo of the current stock before purchasing, please contact us via Messages. We will provide a photograph of the actual product whenever possible.
Authenticity Confirmation: If you have any concerns about the product you received, please provide us with the 'Batch/Lot No.' printed on the package. We will verify the sourcing route and provide a formal confirmation.
Submission of documents is not required at the initial sign-up stage. However, to ensure the secure and legal distribution of pharmaceuticals, valid licensing is mandatory to unlock transaction features.
Registration can be completed using only basic information, such as your name, company name, and email address.
To access the following professional features, you must upload a 'Pharmaceutical License' (or equivalent official certification) and receive administrative approval:
These requirements are strictly enforced to maintain international regulatory compliance and to guarantee the integrity and safety of the pharmaceutical supply chain.
The 'Categories' on our platform refer to a structured classification system that organizes our extensive pharmaceutical database based on Therapeutic Areas, Pharmacological Actions, and Regulatory Classifications.
Therapeutic Area: Classification by specific disease groups, such as Oncology, Rare Diseases, or Infectious Diseases.
Pharmacological Class: Classification by the drug's mechanism of action, such as Antivirals, Immunosuppressants, or Antibiotics.
Product Modality: Differentiation by specialized forms, including Biopharmaceuticals, Small Molecule Drugs, and Orphan Drugs.
By clicking the 'Categories' link located directly below the search bar, you can view the full classification list. Selecting a specific domain (e.g., Oncology) allows you to efficiently browse all related products available in the Japanese market.
Comprehensive Research: Even if you do not have a specific product name, you can conduct a broad survey of available Japanese medications within a given therapeutic field.
Specialized Filtering: This feature is ideal for medical specialists and procurement officers who need to rapidly assess the latest supply status within their specific field of expertise.
You can send files via the 'Messages' page by following the steps below. This feature is useful for replying to quotes or sharing product specifications.
Go to the Messages page and select the relevant room for your inquiry.
Filter Function: You can filter conversations by All, Direct Message, Quote Request, or Orders to find the correct thread quickly.
Click on the subject line in the list to open the message composition screen (thread).
Click the 'Paperclip Icon' (📎) located next to the 'Send' button at the bottom right of the input field to select your file.
To ensure system security and smooth communication, the following limits apply:
Supported Formats: PDF, Word, Excel, PNG, JPG.
Maximum File Size: Up to 5MB per file.
Security Notice: For security reasons, executable files (.exe) and compressed files (.zip) are currently not supported.
Files shared within a message thread can be viewed or saved by following these steps.
Look for the 'Paperclip Icon' (📎) or the filename displayed within the specific post in your message thread.
Click the filename or the paperclip icon to initiate a download or display the file in a new browser tab.
PDF Files: These usually open directly in a new browser tab. You can view them there or save them to your device using the download icon in the top-right corner.
Images (JPG/PNG): Clicking these will either enlarge the image for viewing or trigger an automatic download, depending on your browser settings.
Office Files (Word/Excel): If the file cannot be previewed in the browser, please download it to your device and open it using the corresponding application.
Pop-up Blocker: Your browser settings may be blocking the file from opening in a new tab. Check for a notification or icon near the address bar that indicates a blocked pop-up.
Required Applications: To open Word or Excel files, the appropriate software must be installed on your device.
Filename Corruption: In rare cases, filenames containing special characters may not open correctly. If this happens, try right-clicking the file and selecting 'Save link as...' to download it with a new name.
The bank account details for your transfer are provided in the 'PI (Proforma Invoice)' issued after your order is confirmed.
Please open the PI (PDF format) which is either attached to the automated email sent upon order completion or available for download from your 'Orders' (Order History) page.
Look for the 'Bank Information' or 'Payment Instructions' section within the PI. This section contains the Bank Name, Branch, Account Number, Account Name, and the SWIFT Code required for international wire transfers.
If you did not receive the email or are unsure how to download the document from your My Page, please contact us immediately via Messages. Our representative will resend the account information directly to you.
Transaction Fees: Please ensure that the full invoiced amount is remitted. All bank transfer fees (including intermediary bank charges) are the responsibility of the customer.
Include Your Order Number: For the fastest verification, please include your 'Order No.' in the sender's reference field of your bank transfer.
Please check the search results or the product detail page. You can request a quote for any product that does not display the message 'We can't handle this product.'
We regret to inform you that we are currently unable to handle these items due to legal regulations (e.g., narcotics/psychotropics), air transport restrictions (IATA), or the lack of a stable supply route. We are unable to provide quotations for these products at this time.
The product is available for handling. Please specify the quantity and specifications and submit a 'Request Quote.' We will calculate and provide the latest pricing and lead time in our response.
The product may not be listed in our database yet or may be temporarily hidden. In such cases, please contact us directly via Messages with the 'Product Name,' 'Active Ingredient,' and 'Specifications.' Our specialists will conduct an individual investigation into its availability.
Check for Alternatives: Even if a specific product is marked as 'We can't handle...,' other variations such as a different manufacturer or a different dosage/concentration are often available for quotation.
Information Updates: Availability status is updated daily based on changes in local laws and supplier conditions. A product that was unavailable in the past may be available now.
You can easily re-access the history of products you have viewed using any of the following three methods, depending on your location on the site and your device.
Header Icon: Click the 'Clock Icon' (the furthest one on the right in the header row) to go directly to your full history page.
Homepage: You can view your recently checked products in a slider format within the 'Browsing History' section located mid-way down the homepage.
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner.
Select 'Browsing History' from the expanded menu list.
Streamlined Research: Return to specific product detail pages with a single click, eliminating the need to re-type complex pharmaceutical names or chemical formulas.
Simplified Comparison: Review multiple recently viewed items in a list format to make faster decisions regarding price comparisons or adding items to 'My List' for an estimate.
To protect your account security especially when using a shared computer or a public device please ensure you log out completely using the following steps.
Click the 'Person/User Icon' (the furthest one on the right in the header row).
Click the 'Logout' button located at the bottom of the dropdown menu or within the 'My Account' page.
Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner.
Select 'Logout' found at the very bottom of the menu list or within the account settings.
Automatic Timeout: For your protection, the system is configured to log you out automatically after a specific period of inactivity.
Session Termination: Logging out manually ensures that your temporary authentication session stored in the browser is completely destroyed, preventing unauthorized access.
Yes. To maintain system stability and high security standards, the following restrictions are applied to all file attachments within our messaging system.
Up to 5MB per file.
Images: JPG, PNG
Documents: PDF, Word, Excel
For security reasons, compressed files (.zip) and executable files (.exe) cannot be attached. If you need to share information contained in these formats, please convert the content to a PDF before sending.
If you need to send high-resolution photos or documents that exceed the 5MB limit, please try the following methods:
Optimize PDFs: Use the 'Compress PDF' or 'Reduce File Size' feature in your document software.
Resize Images: Use online tools or apps to reduce the resolution of images before attaching them.
Send in Multiple Parts: Split your data into smaller files and send them across several messages.