How can I reset my password if I forget it?

If you have lost or forgotten your 'synapse' login password, you can easily reset it by following these steps.

Password Reset Process

• Initiate Request: Click the 'Forgot your password?' link on the Login page.
• Receive Email: Enter your registered email address and submit. A password reset link will be automatically sent to you.
• Set New Password: Click the link in the email and follow the instructions to create a new, secure password.

Troubleshooting (If you don't receive the email)

• Check Spam/Junk Folder: Ensure the automated email was not accidentally filtered by your email provider.
• Whitelist Domain: Add 'synapse' to your safe senders list or ensure your server is set to receive our emails.
• Contact Support: If the issue persists after checking the above, please reach out via our [Inquiry Form] or contact customer support directly. Our dedicated team will assist you promptly.