Is it possible to receive support in languages other than English (e.g., Japanese or other languages)?

To ensure the maximum accuracy and professionalism of global medical data, all platform content and customer support services are provided exclusively in English.

Rationale for Our Language Policy

Data Integrity:
In the pharmaceutical field, where highly specialized knowledge is required, we prioritize the prevention of translation-related misinterpretations. This ensures that healthcare professionals worldwide receive identical, clinically accurate data.

Adherence to International Standards:
By utilizing globally recognized English nomenclature-such as INN (International Nonproprietary Names) for active ingredients-we facilitate seamless cross-border research and procurement.

Consistent Global Support:
Our dedicated global team communicates in English to maintain a consistent quality of service and rapid response times, regardless of your time zone or region.