I cannot click the "Continue" button on the cart screen. Why is it disabled?

If the 'Continue' button is inactive (grayed out), it usually means the system has detected that certain validation criteria have not been met. Please check the following potential causes and solutions.

Common Causes & Solutions

• Empty Cart or Improper Selection

  The button will not activate if the cart is empty or if the items were not added correctly. Please verify that the product names and quantities are visible in your cart.

• Expired Quotation

  If your cart contains items based on a previously issued estimate, the Expiry Date of that quotation may have passed. Expired quotes are automatically invalidated by the system to ensure pricing accuracy. Please initiate a new Request for Quote (RFQ).

• The '3-Month Rule' Re-verification

  For security and quality assurance, items added to the cart or purchased more than 3 months ago are locked. This is a safety feature to ensure that you are viewing the most current inventory status, expiry dates, and pricing before proceeding.

Recommended Troubleshooting Steps

• Clear the Cart: Remove (Delete) all items currently in your cart and try adding the products again directly from the product pages.

• Request a Fresh Estimate: For expired or outdated items, click the button to request a new 'Estimate' to reflect real-time market data and stock availability.