Where can I check messages from my dedicated representative?

You can access your correspondence (Messages) regarding quotations and orders from the following menus, depending on the device you are using.

UI Navigation by Device

• For Desktop (PC) Users

  Click the 'Envelope Icon' (second from the right) located in the top-right header of the screen.
  Alternatively, select 'Messages' from within the 'My Page' menu.




• For Mobile Users

  Tap the 'Hamburger Menu' (the three-line icon) in the top-left corner of the screen.
  Select 'Messages' from the expanded menu list.

The Role of the Messages Feature

• Direct Consultations: Engage in real-time Q&A with our experts linked directly to specific Estimates or Orders.

• Communication History Management: All instructions regarding negotiations, shipping, and documentation are centralized in a chat format, providing a clear audit trail.

• Instant Notifications: When a new message arrives, an automated alert is sent to your registered email address to ensure you never miss a critical update.