I cannot log in (an error message is displayed). What should I do?

Login failures are typically caused by mismatched credentials or forgotten account details. Please follow the troubleshooting steps below based on the specific issue or error message you encounter.

Error Diagnosis & Recovery Flow

1. If you see 'auth.failed'

   This indicates that either the Email or Password entered does not match our records.

   • Double-Check Entries: Ensure there are no accidental spaces, verify capitalizations (case-sensitivity), and confirm that you are using half-width (alphanumeric) characters.

2. If you have forgotten your password (Password Reset):

   • Click the 'Forgot your password?' link on the login screen.
   • Enter your registered Email address and click 'Send.'
   • You will receive an automated email containing a password reset link.
   • Click the URL provided in the email (Note: The link has an expiration time) and set your new password.

3. If you cannot remember your registered Email:

   • For security and privacy reasons, our system cannot display registered emails. Please contact us via the Inquiry Form with your Full Name and Organization Name, and our administrative team will assist in identifying your account.

Security Tips

• Account Lockout:
  For your protection, multiple consecutive failed attempts may result in a temporary account lockout. If this occurs, please wait a few minutes before trying again.

• Password Integrity:
  When resetting your password, we strongly recommend choosing a unique password that is not reused across other websites to ensure maximum security for your pharmaceutical transactions.