I haven't received the Two-Factor Authentication (2FA) email. What should I do?
If you cannot find the 2FA verification email, it may be due to email server filtering or storage limitations. Please follow these troubleshooting steps in order.
Troubleshooting Email Delivery Issues
Check Spam and Promotion Folders
Automated system emails are sometimes flagged by security filters and redirected to 'Spam,' 'Junk,' or 'Promotions' folders.
Search Tip: Look for emails from the sender domain: noreply@synapse.net.
Verify Domain Whitelisting (Safe Senders List):
Corporate email servers or ISPs may block automated system emails at the gateway level.
Recommended Action: Add @synapse.net to your 'Safe Senders' list or ask your IT department to permit (whitelist) incoming emails from this domain.
Check Your Storage Capacity
If your cloud storage (e.g., Gmail, Outlook) or your device's memory is full, you will be unable to receive new messages.
Solution: Delete unnecessary emails or files to free up space, then attempt to log in again.
Still Having Trouble?
If the code still does not arrive after performing the steps above, or if you suspect your registered email address is incorrect, please contact us via the Inquiry Form with the following information:
- Full Name
- Organization Name (Hospital, Clinic, or Company)
- Approximate Time of Login Attempt