Why are some fields in my registered information not editable?
The ability to edit information is limited based on the nature of the data and the Permissions (Role) assigned to your account to ensure security and compliance.
Editing Permissions & System Specifications
Field-Level Editability
Fully Editable: You can update 'My Account' (Password, etc.) and 'Shipping Addresses' at any time.
Partially Restricted ('Company Information'): Within your corporate profile, you may only edit your 'Industry Type' and 'Contact No.' Official company names and registered addresses require administrative verification for security reasons.
Restrictions by Role
Administrator: Users with Admin rights can manage the 'Members' page, including removing members or changing their assigned Roles.
General User: These users cannot modify organizational settings or information belonging to other members.
System-Locked Settings ('Currency')
Changes to your preferred Currency are linked directly to your account's financial settings and must be handled by our system administrators.
How to Resolve
To Change Company Name, Address, or Currency: To maintain the integrity of our contracts and ensure secure shipping, please contact us via the Inquiry Form with your requested changes. Our support team will process these after identity verification.
To Change Your Permissions (Role): Please contact your internal 'Administrator' user to request a change in your access level.