Are there any limits on the file formats or sizes I can send via messages?

Yes. To maintain system stability and high security standards, the following restrictions are applied to all file attachments within our messaging system.

Technical Specifications for File Attachments

Maximum File Size

• Up to 5MB per file.

Supported File Formats

• Images: JPG, PNG

• Documents: PDF, Word, Excel

Unsupported Formats

• For security reasons, compressed files (.zip) and executable files (.exe) cannot be attached. If you need to share information contained in these formats, please convert the content to a PDF before sending.

Solutions for Exceeding the Size Limit

If you need to send high-resolution photos or documents that exceed the 5MB limit, please try the following methods:

• Optimize PDFs: Use the 'Compress PDF' or 'Reduce File Size' feature in your document software.

• Resize Images: Use online tools or apps to reduce the resolution of images before attaching them.

• Send in Multiple Parts: Split your data into smaller files and send them across several messages.