When will my uploaded licenses be approved?
Your submitted license documents are reviewed sequentially by our licensed pharmacists and compliance officers. Approval typically takes 2 to 3 business days after the upload is complete.
Review Process and Notification Flow
Stages of the Review
Submitted: The state immediately after you have uploaded your documents.
Under Review: Our specialized staff is verifying the document's validity, expiration date, and consistency with your registered information.
Approved: Once approved, the license information is officially reflected in your account.
If Discrepancies are Found
If documents are illegible, insufficient, or expired, the status will be marked as 'Rejected.'
Notification: You will receive an email at your registered address detailing the issue and providing instructions for resubmission.
Next Steps: Please review the email and upload the corrected documents accordingly.
What if I don't hear back after 3 business days?
If you have not received a notification, there may be a network issue or the email might have been filtered into your spam folder.
Internal Check: Go to the Messages page on the platform to see if there is any direct correspondence from our support team.
Direct Inquiry: If you still cannot confirm your status, please contact us via the Inquiry Form with your Company Name.