I have uploaded my licenses. How can I confirm they were received correctly?
You can monitor the real-time status of your uploaded documents directly on the Licenses management page.
How to Check Your Application Status
Access the License Management Page
On PC: Click the user icon at the far right of the header and select 'Licenses.'
On Smartphone: Tap the menu button (three-bar icon) at the top left and select 'Licenses.'
Understand Your Status
The page will display a list of your uploaded documents along with one of the following statuses:
Pending / Under Review: The document was received successfully and is currently being verified by our staff.
Approved: Verification is complete, and the license is officially accepted.
Rejected: The document was not accepted due to discrepancies. You will receive a separate email with specific details.
If Your Documents Are Not Displayed
If you do not see the documents you believe you uploaded, the transmission may have failed due to a connection error or timeout during the upload process.
Solution: Please attempt to upload the files again using the 'Submit licenses' button.
Check: Ensure your file size is under 5MB and the format is PDF, JPG, or PNG.