Is it possible to change the quantity of pharmaceuticals after an order has been confirmed?
Yes, changes can be accommodated up until the day before payment confirmation. However, please note that the administrative procedures and re-procurement required for such changes may cause a delay of one week or more in the scheduled shipment.
Impact of Order Changes on the Fulfillment Process
Time-Sensitive Deadline
Please notify us before your bank transfer is confirmed. Once payment is processed, the order immediately enters the picking and packing stage, and we cannot accept further modifications.
Primary Reasons for Shipment Delays
Re-issuance of Export Documents: All customs documentation including the Commercial Invoice and Packing List must be completely recreated to reflect the new quantities.
Inventory Re-adjustment: Increasing a quantity requires re-ordering from the supplier, while decreasing a quantity requires formal inventory return procedures.
Re-inspection: Our licensed pharmacists must repeat the mandatory inspection process (verifying quantities and lot numbers) from the beginning to ensure data integrity.
Steps to Request a Change
Please contact us immediately via Messages, specifying the Order Number and the Revised Quantity. Our representative will verify if the change is possible and provide an updated quotation and payment amount.