How can I check the details and history of my previous orders?
You can review all your past transaction history by accessing 'Orders' on your My Page.
Accessing and Managing Your Orders
Navigate to the Orders Page
On PC: Click the user icon (My Page) at the far right of the top header and select 'Orders' from the menu.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left of the screen and select 'Orders.'
Information Available in Your History
By clicking 'View Details' for any specific order, you can access the following comprehensive information:
Shipping Status (Tracking): View your tracking number and real-time delivery updates for dispatched shipments.
Document Downloads: Download essential trade documents such as the Commercial Invoice and Packing List in PDF format.
Order Specifications: Re-confirm details such as product names, quantities, unit prices, and assigned Lot Numbers (available after dispatch).
Tips for Utilizing Your Order History
Streamlining Re-orders: If you need to purchase the same products again, referencing your order history allows you to initiate new quotation requests quickly and accurately.
Payment Status Verification: Monitor the real-time status of your transaction, including the confirmation of bank transfers or the completion of credit card authorizations.