Where can I check the payment status (confirmation of receipt) for my order?
You can monitor the real-time status of your orders and payments by accessing 'Orders' (Order History) on your My Page.
Accessing Payment Status and Status Definitions
Navigate to the Orders Page
On PC: Click the 'Order history' icon (truck or list icon), located third from the right in the top header.
On Smartphone: Tap the menu button (three-bar hamburger menu) at the top left and select 'Orders.'
How to Read Your Payment Status
The status displayed next to each order indicates its current stage in the fulfillment process:
Ordered: Payment is incomplete, or we are currently awaiting confirmation of your bank transfer.
Payment confirmed: Your payment has been successfully verified.
Ready for shipment: We are currently picking, inspecting, and preparing your items for dispatch.
Shipped: Both payment and shipping procedures are complete, and the package has been handed over to the carrier.
Advice Regarding Payments
For Bank Transfers: Please note that it may take from a few hours up to one business day (or several days for international wire transfers) for the payment to reflect in our system.
Expediting the Process: If your order is urgent, you can speed up the verification process by sending a photo or scan of your transfer receipt via Messages. This allows our finance team to pre-verify the transaction.