How should I notify you once I have completed the bank transfer (pre-payment)?

Thank you for your payment. You can notify us of the completed transfer via our 'Messages' feature or by Email.

Expediting Payment Verification and Communication Methods

• Recommended Method

  Please contact us through the Messages room associated with your order, including your Order Number.

  For Faster Processing: Attaching a photo or screenshot of your Transfer Receipt (Remittance Advice) to the message allows our team to begin securing stock and preparing for shipment even before the funds officially reflect in our bank account.




• Notification via Email

  You may also reply directly to the order confirmation email we sent or notify our support desk that the transfer has been completed.




• Our Fulfillment Workflow

  Upon receiving your notification, our finance team will verify the receipt of funds. Once confirmed, your order status will be updated to 'Paid' (Payment Confirmed), and we will immediately transition to the shipping process.

Tips for Smooth Notification

• Include Your Order Number: Always specify your 'Order No.' in your communication. This significantly reduces the time required for reconciliation and enables earlier dispatch.

• Monitor Status Updates: Once the payment verification is complete, the status in your Orders (Order History) will be automatically updated in real-time.