Is it possible to change or correct the details of an order I just placed?
Yes, modifications can be made as long as the bank transfer has not been finalized. However, depending on the nature of the change, a 'Re-quote' or 'Document Re-issuance' may be required, which could delay your shipment. Please contact us immediately via Messages or Email.
Process and Impact of Order Modifications
How to Contact Us
Please use the Messages room associated with your order and specify the 'Order No.' along with the 'Specific details you wish to change or correct.'
Primary Impacts of Changes
Shipment Delays: Since the Commercial Invoice and customs documentation must be recreated, a delay of approximately one week from the original schedule may occur.
Price Adjustments: If the total order value changes, an additional bank transfer or a refund process for the price difference will be necessary.
Re-quoting: Due to currency fluctuations or shifts in inventory levels, we may not be able to honor the original unit price during a modification.
Non-modifiable Cases
We cannot accept changes for orders where the remittance has already been confirmed and a Tracking Number has been issued.
For Seamless Corrections
To minimize impact on our fulfillment operations and ensure the fastest possible delivery, please notify us of any desired changes as soon as possible (ideally within a few hours of placing the order).