Can I cancel an order once it has been placed?

Yes, you may cancel an order at any time before payment (bank transfer) is completed. Please be aware that, as a general rule, cancellations cannot be accepted once payment has been confirmed.

Cancellation Conditions and Timing

• When Cancellation is Possible

  You may cancel without any penalty as long as the bank transfer has not been initiated. No formal notification is required; if payment is not received within the quotation's validity period (one month), the order will be automatically invalidated.




• Why Cancellations After Payment are Not Accepted:

  Immediately upon confirmation of payment, we initiate several irreversible processes: placing firm orders with manufacturers, securing specialized thermal containers (e.g., va-Q-tec), and preparing legal export documentation. Due to the sensitive nature of pharmaceuticals, we cannot accept returns or provide refunds once these procurement and logistics steps have begun.




• Exceptional Cases

  In the unlikely event that we are unable to deliver a product due to our own circumstances (such as sudden discontinuation by the manufacturer or long-term stockouts), we will promptly initiate a full refund.

Advice to Avoid Issues

• Double-Check Your Order: Before initiating your bank transfer, please review your Orders (Order History) to ensure that the product name, quantity, specifications, and shipping address are all correct.

• Urgent Corrections: If you notice an error immediately after placing an order but before payment, please contact us via Messages right away. We can assist with modifications more smoothly at this stage.