My order has not arrived yet. Can you check the current status?
We apologize for the concern regarding your shipment. Please first check the 'Carrier' (FedEx, DHL, UPS, etc.) and the 'Tracking Number' provided in your Orders history, and use the carrier's online tracking service for the most immediate updates.
Monitoring Delivery Status and Handling Issues
How to Find Your Tracking Number
Go to your Orders (Order History) page and click 'View Details' for the relevant order. If the shipment has been dispatched, the carrier name and tracking number will be displayed there.
Contacting the Carrier Directly (Fastest Method):
International shipments can be delayed due to customs processing, weather conditions, or logistical congestion. By contacting the carrier's customer support directly with your tracking number, you can obtain the most accurate information regarding the current location and estimated arrival time.
When to Contact Us for Support
Please reach out to us via Messages as soon as possible in the following situations:
The tracking information has not been updated for several days, and the carrier cannot provide a clear explanation.
Customs requires additional documentation or information specifically from the Shipper (Kosei Pharmaceutical).
Common Causes of Delay and Countermeasures
Customs Hold: Depending on the regulations of the destination country, additional verification may be required by local authorities.
Address Discrepancies: If there is an error in the delivery information, the package may be held at the carrier's local facility.
Temperature-Controlled Shipments (e.g., va-Q-tec): For sensitive items, we prioritize monitoring these shipments in coordination with the carrier to ensure delivery is completed while the thermal insulation remains effective.