Can I register or specify a "home address (private residence)" as the shipping destination?
As a general rule, shipments can only be sent to the official addresses of medical institutions, research facilities, or other organizations registered on your 'Licenses' page. Delivery to private residences is not permitted, except in specific cases where local national regulations or direct-to-patient protocols apply.
Linkage Between Legal Regulations and Licensed Addresses
Priority of License-Registered Addresses:
Based on GDP (Good Distribution Practice) and international import regulations, we are obligated to ship only to locations where a 'qualified recipient' (licensed professional) is present. Therefore, shipping is restricted to locations that have been registered, reviewed, and approved under the Licenses section of your account.
Exceptions for Home Delivery
Exceptions may be made only in certain countries or regions where 'Direct-to-Patient (DtP)' shipping based on a valid prescription is legally recognized and compliant with local pharmacy laws.
How to Add or Change a Shipping Address:
If you wish to add a new medical institution or facility as a delivery destination, you must first register the new license information and submit the address details via the [Licenses] page. Once our team has reviewed and approved the documentation, it will become selectable during the quotation process.
Advice for Ordering
Verify Import Regulations: Restrictions on personal imports and required documentation vary significantly by destination country. If you are uncertain, please consult us via Messages regarding local regulatory conditions before requesting a quote.
Precise Recipient Details: To prevent misdelivery within a large facility, always ensure that the facility name, department name, and the name of the responsible individual are accurately provided in the shipping details.