About synapse FAQ ID: #135
Q:

Are all pharmaceuticals distributed in Japan listed on the website?

A:

Yes, we cover nearly all types of pharmaceuticals approved and distributed within Japan. However, certain products such as those prohibited from air transport for safety reasons are excluded from the listings.


Database Comprehensiveness and Rational Logistics Restrictions


Comprehensive Database Coverage

Our platform is linked with Japan's major pharmaceutical databases, providing up-to-date information on the latest National Health Insurance (NHI) price-listed items, including both innovator (brand-name) drugs and generics.

Excluded Products (Air Transport Restrictions):

Based on international safety standards, such as the IATA Dangerous Goods Regulations (DGR), pharmaceuticals with the following properties may not appear in search results because maintaining quality or ensuring safe transport is difficult:

  • High-Pressure Gas Products: Aerosols or certain inhalers that pose an explosion or flammability risk.

  • Flammable Liquids: Products with high alcohol concentrations classified as 'Dangerous Goods.'

  • Corrosive or Toxic Substances: Items that pose a risk of severe damage to the aircraft or other cargo in the event of a leak.

  • Other Restricted Items: Products with strong magnetic properties or radiopharmaceuticals.


Advice for Our Users

  • If You Cannot Find a Product

    If a desired product is not found, it may be due to the transport restrictions mentioned above, or there may be a discrepancy in spelling or specifications. Please contact us via Messages with the product name or JAN code.

  • Verifying Alternative Logistics

    Even for items not listed, our specialists can conduct an individual investigation to see if transportation is possible via specialized routing or enhanced packaging.

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