I don't know which email address I registered with my account.

Your account ID for this platform is the Email Address you provided during registration. Depending on whether you have forgotten the address itself or are encountering a password mismatch, please follow the recovery flows below.

Account Identification & Login Recovery Flow

1. If the Registered Email is Unknown

   If you cannot identify which email address you used, our administrative team must verify your identity to protect account security.

   Solution: Please contact us via the Inquiry Form with your Full Name and Organization Name (Hospital, Clinic, or Company). Our support representative will assist you once your identity is confirmed.




2. If You See the 'auth.failed' Message

   If this message appears, your email address is likely correct, but the Password does not match.

   Solution: Click the 'Forgot your password?' link on the login screen to reset your password.

Tips for Identifying Your Account

• Search Your Inbox: Check your various email accounts for past 'Registration Confirmation' or 'Notification' emails from us. The address receiving those emails is your registered account ID.
• Entry Accuracy: Ensure you are not using a similar-looking address or including accidental spaces or double-byte (non-English) characters.