During registration, I received the error "This email has already been taken" and cannot complete my sign-up. What should I do?
This message indicates that the Email Address you entered is already registered as an active account in our system. Please follow the resolution flow based on your situation.
Resolution Flow for Duplication Errors
If You May Have Registered in the Past
Our system does not allow multiple accounts to be created with the same email address. If you have previously completed a trial or full registration, you must use that existing account.
Solution: Go to the login screen and click the 'Forgot your password?' link. If the address is registered, you will receive a password reset email, allowing you to regain access immediately.
If You Don't Recall Registering (or the Address is Shared Within Your Organization):
Even if you don't remember signing up, another member of your organization may have already registered using that specific email (or a shared company address).
Solution: We can verify the registration details (such as the registration date and associated company name). Please contact us via the Inquiry Form with your Full Name and Organization Name.
Quick Search Tips
Search Your Inbox for Past Correspondence: Search your email history for keywords such as 'synapse.net' or 'noreply.' If the address is already registered, you should find a previous confirmation or notification email, confirming your account's existence.