I am not receiving the registration confirmation or system notification emails. What should I do?
If you are not receiving our emails, it is likely due to your email service's security settings or storage limitations. Please review the following three checkpoints.
Technical Causes and Solutions for Missing Emails
Check Spam and Promotion Folders
Automated system emails are frequently redirected to 'Spam,' 'Junk,' or 'Promotions' folders by incoming mail filters.
Search Tip: Search your entire mailbox for noreply@synapse.net.
Verify Domain Whitelisting (Safe Senders List):
Corporate email servers and certain providers may block emails from unknown domains at the server level.
Recommended Action: Add @synapse.net to your domain whitelist (Safe Senders List) to ensure our system notifications are permitted.
Check Cloud Storage and Device Capacity:
If your cloud storage (e.g., Google Storage for Gmail, Outlook) or your physical device memory has reached its limit, the receipt of new emails will be suspended.
Solution: Delete unnecessary data or old emails to free up space, then try the request again.
Still Having Trouble or Forgot Your Registered Email?
If the steps above do not resolve the issue, or if you are unsure which email address you registered with and cannot log in, we will verify your status manually. Please contact us via the Inquiry Form with the following details:
- Full Name / Organization Name (Hospital, Clinic, or Company)
- The Email Address you believe you used for registration or login.