Can I add new products to an order that has already been placed (Awaiting Payment / Processing)?
Yes, this is possible as long as the payment has not been finalized. However, rather than simply modifying the existing order, the process requires a 'Re-quote and Re-order' procedure. Please contact us immediately via Messages or Email.
Process and Impact of Adding Products to an Existing Order
How We Handle Requests
Our system does not allow direct editing of an order once it has been confirmed. We will issue a new quotation that reflects the total updated amount, including the additional products.
How to Contact Us
Please use the Messages room associated with your order and specify the 'Order No.' along with the 'Product Name and Quantity' you wish to add.
Important Note Regarding Delays
Adding items may cause a delay of one week or more in shipment for the following reasons:
Re-issuance of Documents: All export documentation including the Commercial Invoice, Packing List, and customs forms must be entirely recreated.
Re-securing Inventory: Additional time is required to procure and inspect the newly added items.
Payment Adjustment: If a transfer has already been initiated, an additional remittance for the price difference will be required.
For Smooth Processing
If the payment has already been confirmed and the shipping process is underway, we may not be able to add items to the current order. In such cases, please place a separate new order.