Are the images of product packaging and PTP sheets shown on the site the latest versions?
We update product images regularly. However, due to sudden design changes (rebranding) by manufacturers or differences in regional language specifications, the actual product you receive may temporarily differ from the image shown.
Guidelines on Image Alignment and Product Consistency
Image Update Policy
We sequentially replace images with newer versions as new manufacturing batches arrive. However, as we handle a vast global inventory, some products may still display previous designs or utilize representative images for specific dosage forms.
Primary Reasons for Packaging Variations:
Manufacturer Rebranding: Cases where the outer box design is updated to improve visibility or enhance anti-counterfeiting measures, while the active ingredient and efficacy remain unchanged.
Destination (Regional) Variations: Cases where the same product has different packaging languages or designs depending on the country or region of supply.
Specification Differences: Cases where the color or shape of the PTP (Press Through Package) sheet varies based on the quantity (e.g., 10-count vs. 28-count packs).
Guarantee of Product Identity
Regardless of differences in external appearance, we guarantee that all products provided are authentic pharmaceuticals with active ingredients and specifications that match your order.
Professional Advice for Users
Verification of Appearance: If you require a specific package design or wish to see a photo of the current stock before purchasing, please contact us via Messages. We will provide a photograph of the actual product whenever possible.
Authenticity Confirmation: If you have any concerns about the product you received, please provide us with the 'Batch/Lot No.' printed on the package. We will verify the sourcing route and provide a formal confirmation.